What are the responsibilities and job description for the Account Manager position at Wellbore Integrity Solutions?
About Wellbore Integrity Solutions
Headquartered in Houston, Texas, Wellbore Integrity Solutions (WIS) operates globally in the oilfield services sector, and provides customers with a suite of products, applications, and services on ensuring well integrity throughout the life of the well. We employee more than 1,300 people working across six continents in over 25 countries.
If you're looking for an opportunity to build your career in an exciting and inspiring entrepreneurial environment, where your contributions are valued, and you can have a global impact, then come and grow with WIS! We value our relationships with our employees and are committed to creating a high-performance culture that fosters healthy relationships among a diverse team of talented individuals.
About the Position
Are you looking for a career in a dynamic, innovative, growth-minded company that values agility, encourages entrepreneurial thinking, and rewards individual achievement? Look no further than Wellbore Integrity Solutions.
Account Manager selling and managing multiple product lines to Drilling, Completion, and Production departments. Must have experience with Fishing Tools, Offshore P&A, and rental tools. Be a part of a growing company with a great culture, team atmosphere, leading technology, small company feel, and a global footprint.
PRIMARY RESPONSIBILITIES
- Responsible for revenue delivery for assigned accounts
- Responsible for selling all WIS products and services, by identifying leads, educating customers on products / services through office calls, trainings and presentations and providing assigned customers exceptional service from sale to delivery to collection
- Establish relationships with assigned accounts to promote WIS brand recognition and to identify direct and indirect sales opportunities.
- Responsible for maintaining sales information in our Customer Relationship Management (CRM) program for assigned accounts, including customer contact information, customer organizational charts, key buyers, and sales opportunities including a forward sales forecast
- Create written account plans for maintaining current work, for encroaching on competitor's work and extending WIS reach so we have plans to sell all WIS Product Lines
- Identify and communicate potential cross-PL opportunities and under-served markets
- Create commercial quotes, request for proposals and tenders that present the value of WIS offering and the benefits to our customers
- Collaborate, communicate, and engage regularly with supervisor, other Account Representatives, Field Sales Representatives, Operations Managers, Field Service Managers, and support staff
- Resolve ticketing, billing, unsatisfactory performance, or other disputes directly with customer and within customer's organization, such as procurement, billing and accounting departments
- Ensure that customer problems are documented, responded to in a timely fashion and appropriately managed to satisfactory conclusion
- Coordinate scheduling with the service delivery organization as required
- Provide basic product / service recommendations and presentations to the client
- Understand sales programs, new product introduction, etc., within assigned sales territory
- Attend training courses to maintain knowledge of key technologies as well as competitor practices
- Lead and supports continuous improvement projects
- Develop technical knowledge through on the job training and certification classes
- Manage expenses per company policy and as a good steward, turning reports in on a timely fashion
- Comply with all Company & Regulatory HS&E & Quality and IT standards and policies.
- Handles special projects as assigned
- All other duties as assigned by Manager
MINIMUM REQUIREMENTS
Salary & Benefits
This is a full-time, exempt position. WIS deeply values fair and equitable wages that enable our employees and their families to thrive. As such, individuals who meet our minimum education and experience requirements will join our team at the midpoint of the range for their position.
WIS offers an extensive and generous benefits package, including health insurance, vacation pay based on years of relevant experience not tenure with the company, sick pay, paid holidays, a 401(k) retirement plan with a 4% employer contribution, free parking, and other key benefits.
Diversity, Inclusion, and Equal Opportunity
We believe that diversity is critical to our mission, and we value an inclusive culture. We strongly encourage applications from people with lived experiences related to our programs and applications from people of color, persons with disabilities, women, and LGBTQ individuals. WIS is an equal opportunity employer; we do not discriminate in employment based on race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, marital status, sex, gender or gender identity, age, or sexual orientation.
