What are the responsibilities and job description for the Hotel Front Desk Agent position at WellBorn Management Inc.?
Job Summary
We are seeking a dedicated and personable Front Desk Agent to join our team at a premier hotel. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This position requires strong communication skills, attention to detail, and a passion for hospitality.
Duties
- Greet guests upon arrival with a warm and friendly demeanor.
- Manage the check-in and check-out processes efficiently.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain accurate records of guest information and reservations using hotel management software.
- Process payments and manage billing inquiries.
- Assist with guest relations to resolve any issues or concerns promptly.
- Conduct night audits as required to ensure accuracy in daily transactions.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Operate phone systems to manage incoming calls and messages effectively.
Skills
- Strong background in hospitality or hospitality management is preferred.
- Experience in guest services or guest relations within a hotel or resort environment.
- Proficiency in front desk operations, including knowledge of hotel management software.
- Excellent customer service skills with the ability to handle difficult situations calmly and professionally.
- Familiarity with phone systems and basic office equipment.
- Strong organizational skills with attention to detail.
- Ability to work flexible hours, including nights, weekends, and holidays as needed.
Join us in creating memorable experiences for our guests while advancing your career in the hospitality industry!
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Expected hours: 32 – 40 per week
Benefits:
- Health insurance
- Paid time off
Schedule:
- 8 hour shift
- Monday to Friday
- Morning shift
- Weekends as needed
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Atlanta, GA 30315 (Required)
Work Location: In person
Salary : $12