What are the responsibilities and job description for the Manager of Payment Processing position at Wellby?
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Position Summary:
The Payment Processing Manager is responsible for managing all functions, team members, and daily operations of the Payment Processing department. The Payment Processing department is responsible for processing and researching ACH, Wires, Remote Deposit Capture, Checks/Drafts, On Us Clearing, ATM Deposits, and other payment-related services. This position carries the responsibility of ensuring compliance with policies, procedures, and regulatory mandates related to relevant functional areas and Credit Union industry. The manager formulates strategies in conjunction with the VP, Controller to streamline payment channels, provide positive member experience, reduce expenses and provide revenue related to payment processing functions.
The Payment Processing Manager will support payment processing employees through managing daily activities, providing guidance, providing opportunities for professional growth and cross training, understand daily processes, troubleshooting issues, ensuring deadlines are met and ensuring proper coverage is maintained in the department.
The functions of Payment Processing department are critical to the operations of Credit Union and are classified as essential functions that are required during times of crises and disasters. In the event of a crisis, the Payment Processing Manager will be relied upon to ensure critical functions are complete.
Principle Duties and Responsibilities
Willingness and ability to exhibit Wellby Core Values every day.
Works with purpose and is driven to provide positive member and team member experience.
Supervises the daily operations of the Payment Processing team, including scheduling, training, hiring, coaching, and conducting evaluations.
Oversees the quality and accuracy of all Payment Processing operational duties.
Ensures all deadlines are met and goals are accomplished in compliance with standards, policies and regulations.
Recommends automation and process changes as necessary.
Reviews and resolves member escalations or challenging departmental issues.
Participates in projects to support Credit Union goals and initiatives.
Maintains and develops procedures, policies, standards and department Wiki.
Maintains Payment Processing owned vendor relationships by monitoring service level agreements, holding performance meetings, and managing positive partnerships.
Ensure department recurring and ad hoc reporting is completed timely and accurately.
Maintains and monitors strong internal controls with adherence to internal policies, procedures, practices, and regulatory requirements for all daily operations.
Provide audit support by providing reporting, supporting documents, and researching inquiries as assigned by the Payment Processing Manager. Audits are conducted throughout the year includes internal and external audits of Payment Processing, NCUA Exam, and annual Opinion Audit.
Maintains industry knowledge of ACH, wire transfer, share draft, and other payment-related processes, including the NACHA Operating Rules and Guidelines. Stays abreast of industry best practices to facilitate transformative changes within the department and recommends innovative services through strategic partnerships with stakeholders.
Coaches and mentors team members to ensure ongoing professional development and overall job satisfaction.
Provide support to the Credit Union during times of disaster, working with the Payment Processing Manager and team members to ensure essential functions are performed.
Performs other duties as assigned.
Knowledge, Skills, and Abilities (KSA)
Knowledge of Wellby’s organizational functions, and general operating policies and procedures.
Knowledge of secretarial practices and procedures, business English, spelling, and punctuation.
Knowledge of ACH, Federal Reserve, mobile deposit capture, wires, and drafts.
Knowledge of compliance and regulations related to payments including NACHA, Federal Reserve and NCUA.
Knowledge of personal computers, Microsoft Office Suite, Symitar, Federal Reserve and other software.
Ability to review work of the team to ensure accuracy and compliance with regulations and standards.
Skilled in operating computer equipment and general machines such as personal computers, copier, projection equipment, audio/video, Microsoft Teams, Zoom Video Communications, and adding machines.
Ability to troubleshoot and analyze issues.
Ability to define, measure, and analyze processes to identify improvement opportunities.
Ability to maintain confidential and meticulous records.
Ability to maintain accuracy and meet deadlines in a fast-paced, high-volume environment.
Ability to understand and follow oral and written instructions, perform routine duties without close supervision.
Ability to advise coach and advise team members on payment processing related functions.
Ability to exercise independent judgment.
Ability to work independently with little direction.
Supervisory Responsibilities
Team member has supervisory responsibilities.
Complexity & Scope of Work
The team member performs a moderate number of routine and generally related tasks without supervisory direction.
Instructions to the team member may be general or specific in nature.
Courses of action are determined by established procedures and/or their leader.
The team member’s work is reviewed periodically for accuracy, completion, and compliance with the policies and procedures.
Tasks may occasionally have to be coordinated, integrated, and/or prioritized.
Physical Demands & Work Environment
The physical demands and work environment characteristics described here represent those that must be met by a team member to successfully perform the essential functions of this position. Reasonable accommodations may enable individuals with disabilities to perform the essential functions.
To perform this job successfully, the team member is frequently required to remain in a stationary position 50% of the time. Daily movements include sitting; standing, reaching, and grasping, operating computers and other office equipment, moving about the office; and attending to possible onsite and offsite meetings.
The team member must be able to exchange information, in person, in writing and via telephone. Some degree of stress results from contact with applicants, management, and other team members.
The ability to observe details at close range (within a few feet of the observer).
Must be able to occasionally lift items weighing up to 25 pounds across office and load onto shelves for various needs.
The noise level in the work environment is usually moderate.
Work involves the typical risks and discomforts associated with an office environment but is usually in an area that is adequately cooled, heated, lighted, and ventilated.
Minimum Qualifications
Bachelor’s degree in business administration, finance, or related field required.
Minimum five (5) to seven (7) years of equivalent work experience of payment processing, preferably in a financial institution. One year of relevant work experience may be substituted for one year of required education.
Minimum one (1) to two (2) years of related management or supervisory experience in a financial institution preferred.
Experience in Microsoft suite of products and Symitar preferred.
Bondable
For All Candidates:
This is a Full-Time, Salary (exempt) role.
Wellby is an equal opportunity and affirmative action employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, sexual orientation, gender identity or expression, pregnancy, veteran status, or any other legally protected characteristic. If you’d like more information about your EEO rights as an applicant under the law, please get in touch with Human Resources.
Wellby provides equal opportunity to qualified individuals with disabilities and disabled veterans. If you need a reasonable accommodation, please email careers@wellbyfinancial.com or call 281-226-1696 for assistance.
Disclaimer
The statements herein are intended to describe the general nature and level of work being performed by team members and are not to be construed as an exhaustive list of responsibilities, duties, and skills required of personnel so classified. Furthermore, they do not establish an employment contract and are subject to change at the discretion of the Company.
