Contact Center Representative, Fintech/Healthcare

About Wellfit:
Wellfit is at the forefront of the dental industry’s fintech solutions, dedicated to enhancing experiences between patients, providers, employers, and payors. Our mission is to provide access to dental treatment and care for all by removing financial barriers. Join us in making a significant impact in healthcare.

Role Overview:
The Contact Center Representative plays a crucial role in our organization, acting as the frontline for both member and provider inquiries. This position requires a dynamic individual capable of managing transactional member interactions with empathy and warmth, as well as navigating provider communications with assertiveness and control.

Key Responsibilities:

• Provide accurate assistance to members and providers via calls, emails, and chat, demonstrating product and process knowledge.
• Troubleshoot and resolve member issues, actively listening to identify underlying concerns.
• Process chargebacks and handle financial transactions with integrity.
• Engage in outbound calls and follow-ups as required, maintaining a proactive approach to customer service.
• Contribute to continuous improvement by providing feedback on system issues and customer experience enhancements.

Candidate Qualities:

• Energetic self-starter with a high degree of motivation and initiative.
• Excellent communication skills, both verbal and written, with an ability to tailor messaging to different audiences.
• Strong problem-solving skills, capable of dissecting conversations to identify real issues.
• Ability to work independently, manage multiple priorities, and adapt to dynamic work environments.
• Demonstrates integrity, empathy, and professionalism in all interactions.

Qualifications:

• 1 years of experience in a call center or customer service role.
• Experience with billing, data entry, or a similar field is a plus.
• Proficiency in Microsoft Office Suite, with a willingness to learn new technologies.
• Previous experience in a healthcare or fintech environment is advantageous but not required.

Software Systems:

• Experience with Zendesk is beneficial; openness to learning Dynamics and Dialpad.
• Familiarity with Teams and Outlook for internal communications.

Benefits:

• Medical, Dental and Vision coverage
• 401k matching up to 4%
• Opportunities for career advancement and professional development within a growing fintech company.

Hiring Process:

• Initial group interview on-site to assess interaction and communication skills.
• One-on-one virtual interview to dive deeper into qualifications and fit.
• Then there will be an offer if selected

We're looking for candidates who are not just looking for a job but seeking an opportunity to make a real difference in a dynamic fintech environment. If you are self-motivated, adaptable, and ready to take on challenging but rewarding work, we encourage you to apply.

Job Type: Full-time

Pay: $20.00 - $22.00 per hour

Benefits:

• 401(k)
• 401(k) 4% Match
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Physical Setting:

• Office

Schedule:

• 8 hour shift
• Monday to Friday
• Weekdays

Experience:

• Customer service/Call center: 1 year (Preferred)
• Advanced verbal and written: 1 year (Preferred)
• Billing: 1 year (Preferred)
• Chargeback: 1 year (Preferred)
• Medical coding: 1 year (Preferred)
• DialPad: 1 year (Preferred)
• Dynamics: 1 year (Preferred)
• Zendesk: 1 year (Preferred)

Ability to Commute:

• Irving, TX 75039 (Required)

Ability to Relocate:

• Irving, TX 75039: Relocate before starting work (Required)

Work Location: In person

Salary : $20 - $22