Regional Operations Manager

Position Summary

We are seeking a dynamic and experienced Operations Manager to lead multi-site regional veterinary operations in the greater Seattle market. This role will include driving the success of our growing hospital communities. The ideal candidate will come with prior multi-site healthcare experience, provide impactful leadership, foster collaboration across teams, and oversee the efficient implementation of operational strategies to maximize productivity, profitability, and client satisfaction. You will work closely with hospital teams, including Practice Managers and Principal Doctors, to ensure high-quality medical care and seamless integration of operational initiatives. Your focus will be on optimizing hospital operations, improving workflow efficiency, and driving performance outcomes to support both clinical and financial goals.

Position Responsibilities

Operational Leadership & Process Management

• Evaluate hospital performance regularly to ensure operational initiatives are on track, within budget, and aligned with overall business goals.
• Collaborate with Practice Managers and departmental leaders to identify and address challenges, remove barriers, and continuously optimize processes for maximum efficiency and effectiveness.
• Resume service and support from the handoff of newly integrated veterinary practices into the larger organization, ensuring smooth transitions and alignment with company values and operational standards.
• Identify areas for continuous improvement and implement solutions that enhance operational performance, patient care, and client satisfaction.
  
  

Customer Service & Relationship Building

• Provide top-tier service to internal and external stakeholders, ensuring the highest standards of care are consistently met across all hospitals.
• Align resources and support newly integrated practices into the larger organizational framework.
• Partner with Practice Leadership to ensure an exceptional client experience, including managing the wellness program, practice management software, marketing resources, and other operational tools.
• Partner with Practice Leadership to support a workplace culture centered around wellness for the pets, people, and community.
• Serve as a key medical operational partner, assisting in hospital initiatives that align with the organization's overall mission and values.
  
  

Accountability & Performance Management

• Take full ownership of the P&L for your designated market, ensuring hospitals meet key performance indicators (KPIs) related to operational efficiency, productivity, and profitability.
• Drive KPI performance through data analysis, best practices, and follow-up to achieve consistent results across multiple locations.
• Support the rollout of company-wide initiatives, ensuring consistent implementation and alignment with overall organizational objectives.
• Provide mentorship, coaching, and communication to Practice Managers to improve hospital performance and create a supportive, high-performing culture.
  
  

Technical Skills & Training

• Serve as a coach and facilitator for the use of organizational systems, tools, and resources, including practice management software, wellness programs, and performance management systems.
• Ensure that hospital teams are fully equipped and trained on operational systems to maintain a high level of service, efficiency, and compliance.
  
  

Other Duties As Assigned

• Support ongoing training initiatives related to practice management and operational efficiency.
• Participate in additional meetings and projects as needed to support organizational growth and improvement.
  
  

Required

Education and Experience Requirements

• Minimum of 5 years of demonstrated experience in multi-site operations management, ideally in the veterinary or healthcare industry (ex: dental or vision space).
• Associate or Bachelor's degree and/or CVPM or LVT.
  
  

Preferred

• 4 years of leadership experience, including managing teams or supervising employees.
• 3 years of project management experience, with a proven ability to meet competing deadlines.
• Experience in the veterinary or pet health industry is a plus.
• Familiarity with the greater Seattle market.
  
  

Required

Knowledge and Skills

• Excellent communication skills, both verbal, and written, with strong presentation and facilitation abilities.
• Strong problem-solving and eagerness to think critically and make data-driven decisions.
• Technical proficiency with Office 365, Excel (intermediate), and other business management software.
  
  

Preferred

• Proven experience in leading and mentoring teams.
• Expertise in managing projects with competing priorities and deadlines.
• Experience with Covetrus Pulse for veterinary practice management software.
• Ability to troubleshoot basic technical issues is a plus.
  
  

Business Conduct

• Build strong, trusting relationships with hospital leadership and campus peers.
• Approach conflict with a positive intent and professionalism, fostering collaboration and growth.
• Challenge the status quo by asking insightful questions and driving positive change.
• Champion improvement, growth, and the strategic direction of the organization.
• Lead by example, adhering to company policies, protocols, and regulatory guidelines.
  
  

Location and Travel Requirements

• Must reside in the greater Seattle - Tacoma area.
• Ability to travel approximately 75% of the time, including 10% overnight travel by car or air to visit hospitals within the WellHaven community and new acquisitions in various states.
• Must maintain a valid driver’s license and meet state-required auto insurance coverage.
• Flexibility with work schedule is required to accommodate variations in work demands, including occasional weekend work.
  
  

Physical Requirements And Working Conditions

• Primary work is performed in an office environment or home office setting.
• Extensive use of computers and phones, up to 10 hours per day.
• Travel may require sitting for extended periods.
  
  

This is a fantastic opportunity for an experienced multi-site Operations Manager who is passionate about making an impact in a multi-site veterinary healthcare company to support growth across our community of veterinary hospitals. If you have a strong background in operations, leadership, and process optimization, we encourage you to apply! Please note, this is not an entry level or remote Regional Operations role.