Claims Examiner III

As a Claims Examiner III at Wellington, you would be responsible for investigating, evaluating, negotiating, and resolving personal lines property claims (homeowner). You would also be responsible for adjusting major and complex losses in their entirety, including high dollar claims. You may also adjust standard losses.

**This role requires on-site attendance in Fort Worth, Texas**

Responsibilities

• Responsible for completing coverage investigations and coverage analysis and develop a detailed resolution plan.
• Responsible for providing exceptional customer service and handles claims in accordance with prescribed authority and best claims practices.
• Develop relationships with customers via telephone, investigate insurance policy coverage, determine cause of loss, and document activity on each claim to come to a resolution quickly and accurately.
• Identify, analyze, and resolve coverage issues according to established Company protocol, including thorough policy review and analysis of application to the individual claim. With supervisor approval, negotiate with policyholders to settle claims of limited monetary value.
• Develop and direct investigative plans. Conduct timely and detailed investigations that include scene investigation (e.g., photos, diagrams, blueprints, maps), statements, official reports (e.g., police, fire, weather, hail), and ownership documents (e.g., tax liens, judgments, encumbrances). Identify alleged and actual damages, identify potential liable parties, recognize and address potential fraud.
• Conduct thorough damage development, leading to timely and adequate evaluations, including appraisals/estimates, business records, invoices, detailed inventory, purchase records, receipts, credit card statements, and ALE documents. Develop appropriate methods of repair/replacement, verify ownership, and apply any special limitations.
• Establish voice to voice communication within 24 hours. Maintain effective communications with the Customer at all times. Consistently work within specific time limits and authority.
• Maintain company reputation and integrity of insurance products by complying with federal and state regulations, Company protocol, and service standards. Maintain current knowledge of regulations and issues, industry activity, and trends.
• Partner with SIU and Subrogation to identify questionable claims and subrogation opportunities. Assist or prepare files for suit, trial, or subrogation.
• Train and mentor lower-level Examiners, as appropriate. May conduct Quality Audits.
• Handle authority requests during the absence of a Supervisor.

Qualifications

• Five years of related, applicable experience, but eight years is preferred.
• Associates degree (A.A. or A.S.) or equivalent from a two-year college, business school, or technical school.
• Adjusters License for states in which the Company conducts business.
• Bilingual with the ability to translate documents and verbal messages from English to Spanish (and vice versa) preferred.
• Completion of a major insurance designation, or actively pursuing insurance related courses is preferred.

Wellington is an Equal Opportunity Employer and considers all qualified applicants regardless of race, gender, color, religion, national origin, age, sexual orientation, gender identity, disability, veteran status or other classification protected by law.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Fort Worth, TX 76116 (Required)

Ability to Relocate:

• Fort Worth, TX 76116: Relocate before starting work (Required)

Work Location: In person