What are the responsibilities and job description for the Helpdesk Analyst position at Wellington Steele?
Overview :
Help Desk Administrator
Compensation depends on expereince : Range from $40k-$55k
Position Objective :
The Help Desk Administrator position is primarily responsible to ensure all employees help desk related concerns are attended to on a timely basis and to assist with the companys internal and external IT infrastructure and processes. She / he will interface with all departments and all levels of management on a daily basis.
Duties & Responsibilities :
- Provide tier 1 and tier 2 support and troubleshooting for end-users, using internal ticketing system to track work and escalate when appropriate
- Provide internal end-user support and training for Windows-based desktops, software and peripherals
- Generate and update support documentation
- User on-boarding and off-boarding
- Diagnose and resolve basic network support requests, such as connecting an end user device to an SSID, checking for a valid IP address or ethernet connectivity.
- Ability to evaluate new technology for compatibility with current system, processes and procedures
- Workstation life-cycle management, including deployment, upgrades, maintenance and decommissioning
- Maintains asset tracking and IT inventory
- Basic system administration and monitoring of Windows workstations and Windows servers, both virtual and physical
- Assist with application, hardware or system rollouts as needed
Qualifications / Experience :
Tools & Equipment :
Salary : $40,000 - $55,000
