Store Manager - Wellis Hot Tubs Factory Store, Fort Myers

Position:  Store Manager

Location:  Fort Myers, Florida

Employment Type: Full-Time

ABOUT US:

Wellis USA is a leading provider of premium hot tubs and wellness products. With a commitment to quality, innovation, and customer satisfaction, our Fort Myers factory store serves as a hub for luxury home spa solutions.

We are seeking a dynamic and driven Store Manager to lead our team and deliver an exceptional customer experience.

KEY RESPONSIBILITIES:

Sales & Customer Experience:

• Drive sales growth by implementing effective strategies to meet and exceed store targets.
• Ensure exceptional customer service, creating a welcoming and consultative environment.
• Act as a product expert, providing in-depth knowledge of Wellis hot tubs and accessories.
• Maintain a high level of store presentation in line with Wellis brand standards.

Warranty Coordination:

• Serve as the primary point of contact for customers regarding warranty claims and issues.
• Work closely with the Wellis support department to process warranty requests efficiently.
• Maintain accurate records of warranty cases, ensuring timely follow-ups and resolutions.
• Communicate warranty terms clearly to customers and manage expectations effectively.

Team Leadership:

• Recruit, train, and mentor a high-performing sales team.
• Set clear goals and expectations for team members, fostering accountability and motivation.
• Conduct regular performance evaluations and provide coaching for continuous improvement.
• Lead by example, demonstrating professionalism and a passion for wellness products.

Operational Excellence:

• Oversee daily store operations, including inventory management, scheduling, and administrative tasks.
• Monitor and maintain accurate records of sales, expenses, and key performance indicators (KPIs).
• Collaborate with the logistics team to ensure timely delivery and installation of products.
• Handle customer inquiries, complaints, and feedback effectively, ensuring resolution and satisfaction.

Marketing & Community Engagement:

• Partner with the marketing team to execute local promotions, events, and campaigns.
• Build relationships with local businesses, influencers, and community members to drive store traffic.
• Maintain an active presence on social media, promoting store offerings and events.

QUALIFICATIONS:

Experience:

• 3 years of retail management experience, preferably in luxury goods, home improvement, or wellness industries.
• Proven track record of achieving sales targets and driving team performance.

Skills:

• Strong leadership and team-building abilities.
• Excellent communication and interpersonal skills.
• Ability to analyze data, identify trends, and implement effective strategies.
• Proficiency in retail management software and basic Microsoft Office tools.
• Familiarity with warranty processes and customer service best practices is a plus.

Other Requirements:

• Passion for wellness, fitness, or home improvement industries is a plus.
• Flexibility to work weekends, holidays, and special events as needed.
• Ability to lift and move products as part of the showroom setup.

WHAT WE OFFER:

• Competitive salary with performance-based bonuses.
• Comprehensive benefits package, including health, dental, and vision insurance.
• Employee discounts on Wellis products.
• Opportunities for career growth within a fast-growing company.

How to Apply:

If you are a motivated leader passionate about wellness and luxury products, we’d love to hear from you! Please send your resume and cover letter to job@wellis.hu.

Wellis USA is an Equal Opportunity Employer.