On-Site Patient Support Specialist

Wellist is seeking an outgoing, metrics-driven On-Site Patient Support Specialist to serve as the face of Wellist and help make life easier for patients and their families. This person will provide patients with an in-person introduction to the Wellist program in order to address any relevant non-medical needs they have during their healthcare journey. This position requires on-site attendance at our client's hospital sites in the greater New Haven County area.

Our ideal candidate will be energized by daily 1:1 communication with patients, is passionate about improving patient's lives, and is able to stay organized and professional in a busy hospital setting. This position will work closely with patients, families, onsite hospital staff, as well as Wellist's internal Support and Client Success teams. The pay is $28/hour.

Key Responsibilities

• Enrolls patients in the Wellist program by providing a warm, engaging, and professional introduction to the program
• Accurately records patient information and relevant details from conversation to aid in the creation of personalized resource recommendations
• Acts with empathy, discretion, and integrity across all patient and staff interactions
• Learns quickly and adapts to changing needs, while always upholding Wellist values and leading with empathy
• Serves as the face of Wellist with our client; shares challenges, learnings, and recommendations with Wellist colleagues

Position Competencies

• Empathy: Able to understand and address evolving patient and caregiver needs throughout the patient journey
• Communication: Exhibits succinct and clear written and oral communication skills; capable of focusing on high impact messaging given limited staff and patient bandwidth
• Resilience: Able to practice patience and the active listening skills required to provide patients and caregivers with necessary tools
• Enthusiasm: Demonstrates a passion for the Wellist mission, and a commitment to improving the lives of patients and caregivers
• Safety: Able to adhere to CDC and client guidelines regarding PPE, sanitation and hygiene, and patient interactions

Additional Requirements

• Authorized to work in United States
• Able to work on-site and commute to worksites across multiple hospitals in New Haven County, CT
• Must show record of required vaccinations (including COVID-19), as defined by the CDC and client requirements
• Conversational Spanish speaker (preferred)
• Some experience in a clinical setting (preferred)
• Ability to demonstrate proven track record of success

About Wellist

Wellist is a mission-driven digital health company that provides effective consumer navigation at scale. Wellist has historically served patients and care teams at leading health systems (e.g. Yale New Haven Health, HCA) and in 2022 expanded its offerings to support different types of employers. Our employer solution, WellistCARES, provides an omnichannel benefit front door that increases strategic engagement across the benefits portfolio and meaningfully reduces cost.

Wellist's outstanding contributions have been recognized by organizations including MassTLC (Most Innovative Technology of the Year – Healthcare), Rock Health (Top 50 in Digital Health honoree, Diversity Leadership), American Business Awards (Company of the Year, Silver Stevie – Health Products and Service) and BostInno (50onFire, Health and Medicine winner).

Why work here

• A meaningful mission - join a team that makes a difference for patients and families.
• Outstanding benefits - excellent medical and dental insurance coverage, life & disability insurance, up to 3 weeks of PTO and 401k contribution
• Opportunities to develop your career - expand your resume with a healthcare startup!