What are the responsibilities and job description for the Bilingual (Spanish) Intake Coordinator position at Wellity Health?
About Wellity Health
Welcome to Wellity Health where we are committed to achieving true equity in mental health. We aim to provide equitable and accessible care to individuals from all backgrounds and we are committed to reducing mental health symptom severity, reducing and / or eliminating the need for utilization of higher levels of care, and foster lasting positive outcomes for our adolescent consumers and their loved ones in our intensive outpatient setting.
Bilingual (Spanish) Intake Coordinator – Be the First Connection to Life-Changing Mental Health Support
Are you someone who thrives in a fast-paced, mission-driven environment? Do you excel at balancing organization, empathy, and problem-solving while supporting individuals navigating mental health care? If so, you might be exactly who we're looking for!
At Wellity Health , we are committed to serving underserved populations by providing high-quality, compassionate mental health care . As the first point of contact for many of our clients, you will play a critical role in ensuring they feel supported from the moment they reach out.
What You'll Be Doing
Your ability to juggle multiple tasks, communicate effectively, and think critically will make all the difference in this role. Here's how you'll contribute :
- Manage referral calls with professionalism and empathy – You will be the first voice our clients hear when seeking help. Your ability to provide reassurance and clarity is key.
- Conduct initial triage screenings – Gather essential information, assess needs, and ensure clients understand their next steps.
- Verify insurance benefits and resolve coverage questions – Work directly with insurance companies to confirm eligibility.
- Secure and manage critical legal documentation – You will handle court orders, mental health diversion forms, guardianship records , and other necessary paperwork before scheduling with a clinician.
- Keep everything organized – Track referral calls, maintain client records, and streamline intake processes for efficiency.
- Collaborate with clinicians and team members – Your role ensures seamless communication and coordination between providers and clients.
What a Day in This Role Looks Like
You start your morning in the office checking your inbox —a few clinician schedule updates, patient follow-ups, and a new round of referrals. As the phone rings, you greet a client in Spanish , making them feel comfortable as you guide them through the intake process. You skillfully gather necessary details while keeping the conversation focused and efficient .
A client is nervous about their insurance coverage —you take the time to verify benefits, explain eligibility, and answer their questions with patience. Later in the day, you work through mental health diversion paperwork , ensuring legal documentation is collected before an appointment is scheduled. Between calls, you track and log client intake data , ensuring everything is documented correctly.
Before the day ends, you problem-solve a tech issue —a provider is having trouble accessing a patient's records. Thanks to your adaptability and critical thinking skills , you troubleshoot the issue, making sure everything is running smoothly before heading home, knowing you've made a difference.
What It Takes to Succeed in This Role
To thrive in this position, you'll need a unique combination of hard and soft skills :
Must-Have Skills & Experience
Soft Skills That Make a Difference
How We Measure Success
Challenges You Might Face
Why Work at Wellity Health?
Ready to Apply?
If you're looking for a rewarding career where your skills make an impact, we'd love to hear from you! Apply today and become part of a team that's changing lives—one conversation at a time.
The pay range for this role is :
24 - 26 USD per hour(Fremont)
PI262217496
Salary : $24 - $26
