What are the responsibilities and job description for the Business Process Consultant (Open to hiring at the Lead level) position at Wellmark Blue Cross and Blue Shield?
Company Description
Why Wellmark : We are a mutual insurance company owned by our policy holders across Iowa and South Dakota, and we’ve built our reputation on over 80 years’ worth of trust. We are not motivated by profits. We are motivated by the well-being of our friends, family, and neighbors–our members. If you’re passionate about joining an organization working hard to put its members first, to provide best-in-class service, and one that is committed to sustainability and innovation, consider applying today!
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Job Description
About the Opportunity : As a Business Process Consultant in Operations, supporting the Federal Employee Program (FEP), you will play a pivotal role in evaluating, documenting, and optimizing business processes. Your expertise in business analysis, process management, data analysis, program management, and strategy development will be critical in ensuring sustainable, repeatable, and quantifiable processes. Acting as a liaison between FEP Operations and internal / external partners, including vendor partners, you will provide business analysis and guidance to ensure operational alignment and regulatory compliance.
You will collaborate closely across multiple divisions and departments, including Health Services, Corporate Finance, Audit, and Compliance, to ensure that business processes are well-documented and meet the Association regulatory and operational requirements related to FEP business. Supporting the Director of FEP, you will oversee cross-divisional program efforts, maintain strategic roadmaps, and ensure compliance with the Blue Cross Blue Shield Association (BCBSA) FEP Directors Office (FEPDO) and the Office of Personnel Management (OPM).
Additionally, you will serve as the primary backup for the FEP Plan Primary, manage external communications, facilitate Wellmark’s FEP Steering Committee, and support the FEP Newsletter content. Your ability to assess business process impacts and implement strategic change initiatives will be key to success in this role.
Qualifications
Required
- Bachelor’s degree in business, finance, management, or a related field, or equivalent work experience.
- 5 years of business process improvement, business systems analysis, or operational strategy experience in a service-oriented or regulated environment.
- Experience leading multi-integrated, highly complex initiatives with enterprise-wide impact.
- Strong ability to synthesize complex data and develop logical, data-driven recommendations.
- Deep understanding of business policies, regulatory requirements, and operational risk management.
- Exceptional stakeholder engagement, consulting, and advisory skills, with the ability to influence at all levels of an organization.
- Strong proficiency in Microsoft Excel, Access, and data analysis tools.
- Ability to develop and present formal presentations to executive leadership.
- Strategic problem-solving skills, with a high degree of intellectual curiosity and a strong ability to anticipate business needs.
- Ability to travel up to 5% as needed.
Required for BPC Lead level :
Preferred :
Additional Information
