What are the responsibilities and job description for the DME CSR position at WellNecessities Holdings?
WellNecessities is looking for an experienced Customer Service Rep to join our Shreveport Team!
JOB SUMMARY:
You will be responsible for tasks and communication related patient Durable Medical Equipment and respiratory supplies. Along with related services and third party reimbursement
ESSENTIAL FUNCTIONS:
- Greets patients when they come in the door
- Schedule patients for initial DME set ups
- Responds to telephone inquiries and orders from homecare patients and referral sources and receives patients
- Reviews medical records and orders for billable services, verifies insurance and/or other method of payment and obtains authorization when necessary; assigns appropriate DME procedure codes;
- Processes and reviews orders received for medical equipment, enters all orders into the EMR system, request and analyzes insurance verification and authorization, follows up with the patient and/or physician office accordingly.
- Coordinates the delivery, set-up and pick-up of equipment, supplies and services with appropriate personnel
- Comply with all applicable company policies and procedures to meet JCAHO and company standards
- Assists with maintaining and organization of DME inventory.
ADDITIONAL RESPONSIBILITIES:
Performs a variety of tasks. Works under general supervision, reports to DME Lead
Knowledge, Skills, and Abilities:
- Good oral and written communication skills.
- Ability to deal professionally, courteously, and efficiently with the public and to remain calm under stress.
- Knowledge of all confidentiality requirements regarding patients and strict maintenance of proper confidentiality on all such information.
- Knowledge of medical office ethics, experience and familiar with ICD10, and CPT codes and medical terminology.
- Previous experience with computer terminals preferred. Knowledge of Microsoft Excel and Word.
Education/Experience:
- High school diploma or GED
- Must have at least one years' experience in medical office setting or medical office.
