What are the responsibilities and job description for the Full Time Call Center Administrative Assistant position at Wellness And Pain PC?
Benefits:
We are seeking a person to attend our offsite Marketing Events and do all patient scheduling while representing our practice and assisting the Events team in any other ways needed. They will be Responsible for interacting with patients in a healthcare setting, making and answering outbound/inbound calls, and managing administrative tasks for the medical team. Medical Front Desk Administrative staff and Call Center Representatives will facilitate communication and recordkeeping in the medical office. Their main role is to serve as a point of contact for patients before and after their appointment, work at the front desk or office area to manage communications with patients and clinical team. The full-time medical front desk administrator and call center representative will be expected to commute to different event locations, handle all front desk responsibilities, from booking new patients, checking in patients and checking out patients, and manage outbound and inbound calls.
General Responsibilities
patient volume growth at each location
The company reserves the right to add or change duties at any time.
Skills required
- 401(k)
- 401(k) matching
- Bonus based on performance
- Competitive salary
- Dental insurance
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Vision insurance
We are seeking a person to attend our offsite Marketing Events and do all patient scheduling while representing our practice and assisting the Events team in any other ways needed. They will be Responsible for interacting with patients in a healthcare setting, making and answering outbound/inbound calls, and managing administrative tasks for the medical team. Medical Front Desk Administrative staff and Call Center Representatives will facilitate communication and recordkeeping in the medical office. Their main role is to serve as a point of contact for patients before and after their appointment, work at the front desk or office area to manage communications with patients and clinical team. The full-time medical front desk administrator and call center representative will be expected to commute to different event locations, handle all front desk responsibilities, from booking new patients, checking in patients and checking out patients, and manage outbound and inbound calls.
General Responsibilities
- Plays a key role in representing a practice within the community.
- Travel to various event locations in New York and New Jersey
- Develop proficiency with the Company’s Electronic Health Record system
- Handle communications with patients for both outreach and inbound inquiries
- Establish a professional and friendly relationship with patients, as well as, with
patient volume growth at each location
- Make post-event texts and calls to prospective patients using different reports and tools, with the goal of booking appointments.
- Enter, track and analyze outbound call data.
- Handle any necessary clerical duties
- Answers phone calls if not at event
- Schedules appointments
- Handles all inquiries
- Greets patients both in person and on the phone
- Helps patients fill out required intake forms
- Ensures availability of treatment information by retrieving and updating patient records
- Maintains filing system for all patient documents and reports submitted
- Answers emails and other electronic messages as required from patients and/or staff
- Confirms appointments by phone and/or text
- Calls patients when late beyond 15 mins
- Completes follow up calls to patients
The company reserves the right to add or change duties at any time.
Skills required
- Electronic Medical Records system experience
- Customer service skills and telephone etiquette
- Computer software proficiency, Microsoft 365
- Excels at customer service and has strong interpersonal skills
- Learns quickly and has strong problem-solving and critical thinking skills
- Self-motivated with a desire to help others
- Strong organization and time management skills
- Attention to detail to schedule patients correctly
- Interpersonal skills to interact positively with patients who may be upset or stressed
- Familiarity with medical terms and technology
- Understanding of law and ethics pertaining to medical practices (HIPPA)
- Empathy and compassion to give support to patients
