What are the responsibilities and job description for the Client Success Executive position at Wellness Coach?
Location : Remote (USA – Bay Area CA Preferred)
About Us
Wellness Coach and its three core products—1) Wellbeing, 2) Employee Recognition and Rewards, and 3) Employee Surveys—presents a highly integrated value proposition, leveraging data and AI to drive company performance. Central to our strategy is the use of a unified data ecosystem. By connecting the dots across wellbeing, recognition, and survey data, we provide actionable insights that empower both organizations and individuals.
Backed by Softbank NY, Zoom Ventures, and Accomplice , we are scaling rapidly and seeking ambitious, self-driven team members who are passionate about wellness and thrive in a dynamic, fast-paced environment .
About the Role
As a Client Success Executive , you will own key employer relationships from onboarding to renewal, ensuring adoption, engagement, and client retention. You’ll act as a strategic advisor to HR and business leaders, leveraging data-driven insights to maximize impact.
This is a high-impact role reporting to executive leadership, ideal for a proactive problem-solver who is comfortable in a fast-changing environment where adaptability, ownership, and resilience are key .
Why Join Us?
- Impact : Play a crucial role in shaping the well-being of employees worldwide.
- Growth : As we scale, this role offers opportunities for leadership and career expansion.
- Autonomy : Own client relationships, innovate, and drive meaningful change.
What You’ll Do
Be the Trusted Partner : Build and maintain strong relationships with HR leaders, helping them implement and optimize Wellness Coach programs.
Drive Engagement & Renewals : Use data and insights to recommend strategies that maximize adoption and retention.
Think Like a Consultant : Offer strategic guidance on wellness program best practices and industry trends.
Own Your Accounts : Manage contract renewals, proactively identify risks, and collaborate with internal teams to drive client success.
Lead with Energy & Expertise : Communicate product roadmaps, engagement strategies, and new features with passion.
Problem-Solve & Innovate : Identify challenges before they arise and work cross-functionally to address them.
What You Bring
What We Offer
Comprehensive Company-Paid Wellness Benefits – Including premium medical, dental, and vision coverage, unlimited personal coaching, and an Employee Assistance Program (EAP) to support mental, emotional, and financial well-being.
Wellness & Lifestyle Rewards – Earn rewards for participating in wellness initiatives, fitness challenges, and engagement programs.
Flexible & Remote Work Environment – Work from anywhere within the U.S. (West Coast), with the autonomy to manage your schedule.
Paid Time Off & Recharge Days – Generous PTO, company-wide wellness days, and dedicated recharge breaks to help you unplug and prevent burnout.
Professional Growth & Leadership Development – Access to executive coaching, mentorship opportunities, and a fast track to leadership roles as we scale.
Team Retreats & In-Person Offsites – Join us for team-building retreats, networking events, and wellness-focused offsites at inspiring locations.
401(k) & Financial Wellness Support – Plan for your future with our 401(k) program and access to financial coaching.
Purpose-Driven Culture – Work with a passionate, mission-driven team committed to transforming workplace wellness globally.
Wellness Coach is an equal opportunity employer committed to diversity, equity, and inclusion. We welcome applicants of all backgrounds and experiences.
