What are the responsibilities and job description for the Customer Relations Specialist position at Wellness Docs?
Join Our Team as a Customer Relations Specialist at Wellness Docs!
At Wellness Docs, we are on a mission to revolutionize healthcare by focusing on holistic wellness and prevention. We’re creating an environment where health, fitness, and well-being are part of everyday life—and we need someone like you to help make that happen! As a Customer Relations Specialist, you’ll play a key role in ensuring our clients feel supported, valued, and well-informed on their wellness journey.
What You’ll Do:
- Deliver Exceptional Service: Be the friendly voice that clients can rely on, addressing their questions and concerns with a smile, whether in person or over the phone.
- Maintain Accurate Records: Help keep everything organized with precise data entry, ensuring client information is up-to-date.
- Manage Communications: Handle incoming calls with excellent phone etiquette, ensuring every client feels heard and appreciated.
- Support Our Team: Assist with call center operations and team efforts to provide a seamless experience for every client.
- Educate & Engage: Clearly communicate our services, appointment details, and wellness programs to keep clients in the loop.
- Enhance Satisfaction: Use client feedback to continuously improve our services and create even more positive experiences.
- Multilingual Support: If you’re bilingual or multilingual, you’ll help serve our diverse clientele, ensuring no one is left behind!
What We’re Looking For:
- Customer Service Experience: Whether in healthcare or another field, you have a proven track record of delivering outstanding service.
- Great Communicator: You’re skilled at engaging with clients, ensuring they feel valued and well-cared for.
- Attention to Detail: You understand the importance of keeping accurate records and are comfortable with data entry tasks.
- Call Center Experience (A Plus): If you’ve worked in a call center before, fantastic! If not, no worries—we’re happy to train.
- ? We Love That: If you speak multiple languages, we’d love to have your help serving our diverse community.
- Feedback-Oriented: You thrive on listening to client feedback and finding ways to make their experience even better.
- Tech-Savvy: You’re comfortable using computer systems to manage client information and communications.
If you’re passionate about customer service and excited to be a part of a team that’s transforming healthcare through holistic wellness, we want to hear from you! Apply today and help us make a lasting impact on our clients' lives!
Job Type: Full-time
Pay: $17.00 - $19.19 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Health insurance
- Paid time off
- Vision insurance
Shift:
- Day shift
Ability to Commute:
- Cincinnati, OH 45249 (Required)
Ability to Relocate:
- Cincinnati, OH 45249: Relocate before starting work (Required)
Work Location: In person
Salary : $17 - $19
