What are the responsibilities and job description for the Customer Support Representative position at Wellness Pet Company NL?
About The Wellness Pet Company
The Wellness Pet Company crafts and produces premium natural pet food, treats, dental chews, and supplements. We believe that natural, premium nutrition focused on proven health outcomes is the foundation of creating mutual wellbeing for pets and their families. As a community of people, Wellies are positively obsessed with how to win for pets and their parents. We believe in the difference we make every single day, and we know that when we work collaboratively, Wellies are unstoppable -- Not only in providing the best nutrition to pets, but in building a better tomorrow for pets, their parents, and the world.
Your
When you join Wellness Pet, you join a team whose aligned values and purpose create a unique and exciting place to work every day. Join us on our adventure to fulfill a life of wellbeing together with pets and their parents. Come for a walk with us today!
Join Our Pack: Bring Fresh Energy to Customer Service!
At Wellness Pet, we believe consumer care is more than just answering questions—it's about building relationships, solving problems with heart, and making every pet parent feel like part of our family. We’re looking for a fun, dynamic, and digitally savvy Consumer Care Representative to help us take our consumer experience to the next level. If you’re passionate about pets, thrive on engaging with people, and love bringing fresh ideas to the table, this is the perfect opportunity for you!
This individual will be based out of our Burlington office, where we work a required schedule of in-office Monday through Thursday and remote on Fridays.
What You’ll Do
Our Consumer Care team, based in our Burlington, MA global headquarters, is made up of professionals who understand the difference our products make in the lives of pets. Reporting to the Consumer Care Lead, you will have the opportunity to:
Team Wellie is a group of people who are truly obsessed in all the best ways about winning for the consumer and the pets they love. And so, we are seeking an individual who is:
We care about the wellbeing of our people, their families, and their pets. We treat every Wellie to a comprehensive benefits package full of extras to support their health, pets, passions, and professional development. More information about our benefits can be found on our website.
The Wellness Pet Company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
The Wellness Pet Company crafts and produces premium natural pet food, treats, dental chews, and supplements. We believe that natural, premium nutrition focused on proven health outcomes is the foundation of creating mutual wellbeing for pets and their families. As a community of people, Wellies are positively obsessed with how to win for pets and their parents. We believe in the difference we make every single day, and we know that when we work collaboratively, Wellies are unstoppable -- Not only in providing the best nutrition to pets, but in building a better tomorrow for pets, their parents, and the world.
Your
When you join Wellness Pet, you join a team whose aligned values and purpose create a unique and exciting place to work every day. Join us on our adventure to fulfill a life of wellbeing together with pets and their parents. Come for a walk with us today!
Join Our Pack: Bring Fresh Energy to Customer Service!
At Wellness Pet, we believe consumer care is more than just answering questions—it's about building relationships, solving problems with heart, and making every pet parent feel like part of our family. We’re looking for a fun, dynamic, and digitally savvy Consumer Care Representative to help us take our consumer experience to the next level. If you’re passionate about pets, thrive on engaging with people, and love bringing fresh ideas to the table, this is the perfect opportunity for you!
This individual will be based out of our Burlington office, where we work a required schedule of in-office Monday through Thursday and remote on Fridays.
What You’ll Do
Our Consumer Care team, based in our Burlington, MA global headquarters, is made up of professionals who understand the difference our products make in the lives of pets. Reporting to the Consumer Care Lead, you will have the opportunity to:
- Be a Voice of Wellness Pet– Engage with pet parents through phone, chat, email, and social media, delivering responses with personality, warmth, and brand enthusiasm.
- Solve with Speed & Smarts– Proactively troubleshoot customer questions and concerns, offering creative solutions that surprise and delight.
- Own the Pet Parent Experience– Go beyond answering questions—build relationships, anticipate needs, and turn every interaction into a reason to love the brand.
- Engage on Social & Digital Platforms– Respond to customer inquiries on social media, community forums, and review sites, keeping the conversation fun, informative, and on-brand.
- Spot Trends & Insights– Share feedback from customers to help improve products, services, and the overall brand experience to your cross-functional counterparts.?
- Bring New Ideas to the Table– Help modernize customer service by suggesting ways to streamline processes, enhance automation, or create better engagement tools.
Team Wellie is a group of people who are truly obsessed in all the best ways about winning for the consumer and the pets they love. And so, we are seeking an individual who is:
- Is consumer focused in all they do
- A natural communicator who’s comfortable connecting with people across multiple channels
- A problem-solver who thinks on their feet and loves a good challenge
- A team player with a positive attitude and a drive to innovate
- Continually challenge themselves to go the extra mile to get the job done, and ensure it’s done the right way as opposed to the easy way
- Embraces continual development through the sharing of feedback and investment in learning opportunities.
- Celebrates differences and strives to learn from others who are different from themselves
- A bachelor’s degree or equivalent professional experience preferred
- A minimum of one year of previous customer service experience
- Entry level skills using Microsoft Office applications
- A positive attitude
- Ability to work in our Burlington, MA office 4 days a week, 8 hours a day between the hours of 8am and 5pm.
- Excellent written and verbal communication skills, with a warm and empathetic tone
- Excellent problem-solving skills
- A genuine passion for helping people and building connections
- The ability to work with minimal supervision in a dynamic, fast-paced environment
We care about the wellbeing of our people, their families, and their pets. We treat every Wellie to a comprehensive benefits package full of extras to support their health, pets, passions, and professional development. More information about our benefits can be found on our website.
The Wellness Pet Company is proud to be an equal opportunity workplace. We celebrate diversity and are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
