Behavioral Health Program Assistant

We are a virtual Intensive Outpatient Program (IOP) seeking a part-time Program Assistant. As a virtual role, we need someone who is highly organized, works well independently, motivated, self-driven, trustworthy, with excellent communication skills. We are looking for someone who has a passion for helping others and looking for a long term position.

Responsibilities:

• Answer phones regarding patient inquiries, program promotion, general program information, screen potential new clients, etc.
• Schedule appointments and email appropriate paperwork.
• Update and maintain the shared calendar.
• Coordinate appointment availability with clinicians.
• Send intake supplies to new patients. (this will require ordering supplies and storing at your home office).
• Coordinate client completion of any supplemental forms.
• Score and return patient’s assessments and update the graph weekly.
• Provide medical records upon request and send treatment plans and discharge summaries to outpatient providers weekly.
• Maintain accurate documentation and update various tracking spreadsheets.
• Potential opportunities to process payroll and bookkeeping.
• Flexibility with schedule for occasional administrative coverage.
• Other miscellaneous tasks as assigned.

Qualifications

• Associate’s degree or higher
• Proven experience in medical administrative support and front desk operations
• Proficiency in EHR systems
• Strong computer skills, including Microsoft Office and Excel
• Excellent patient service and clerical skills, with a focus on medical records management
• Background in customer service and health information management
• Experience with health insurance verifications and pre-authorizations preferred
• Experience with Quickbooks and bookkeeping preferred
• Experience processing payroll preferred
• * Revenue Cycle Management experience highly desired*

This currently is a part-time position with potential for full-time.

All work is done remotely, however must be available for occasional errands. These will be shared tasks with other administrative staff: picking up office mail (weekly), bank runs (on occasion), accessing files if needed, and periodic lunch meetings with the medical director is required.

Pay: $22.00 - $26.00 per hour

Expected hours: 30 per week

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Holiday pay

Medical Specialty:

• Psychiatry

Schedule:

• Monday to Friday

Education:

• Associate (Required)

Experience:

• Medical administrative support: 5 years (Required)