What are the responsibilities and job description for the Customer Service Manager position at Wellons, Inc.?
Customer Service Manager – Wellons, Inc.
Would you like to work for a company that has great benefits, provides a positive workplace atmosphere with an opportunity for growth, then you want to be a part of our team here at Wellons.
For over 50 years, Wellons has been a leader in providing biomass-fired energy systems, lumber dry kilns, and related products and services. Firmly established, Wellons provides customers with complete services in design, engineering and manufacturing, as well as installation services and on-site technical services.
We currently have an opening for a Customer Service Manager to join our team in Vancouver, WA.
Duties and responsibilities for this position include, but are not limited to:
- Customer Service experience
- Manage team of inhouse Sales Reps and Field Service Personnel
- Accurate scheduling of service jobs in order to meet deadlines
- Effective direct contact with customers before, during, and after sales, as well as with all Wellons personnel involved
- Develop and maintain relationships with existing customers
- Identify and develop relationships with potential new customers
- Represent Wellons in meeting with customers, consultants, vendors and authorities
- Attend and contribute to weekly production meetings
- Provide on-site support for start-up of Wellons installations, as required
- Provide customer support as needed
- Interaction and communication with all Wellons departments
- Department staffing according to present and anticipated future needs
- Implement, maintain, and improve Wellons procedures
- Promote employee training for improved quality and productivity
Specific Requirements
- Knowledge/experience of the Forest Products Industry
- Familiarity with biomass energy systems and/or lumber dry kiln systems
- Possess a valid Driver’s License
- Proficient in speaking, reading and writing in English language
- Ability to travel up to 30%, and work hours outside of routine schedule as required to support projects.
Benefits & Compensation
- Vacation, Sick Time, holiday pay, medical, dental, vision, retirement plan
- Salary: $90,000.00 - $105,000.00
Job Type: Full-time
Pay: $90,000.00 - $115,000.00 per year
Benefits:
- Dental insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Monday to Friday
Work Location: In person
Salary : $90,000 - $105,000
