Comprehensive Community Services -Service Facilitator

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.  

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose: 

Our next Comprehensive Community Services -Service Facilitator will be responsible for the coordination of services for youth in the Comprehensive Community services program of Washington County and to ensure needs of youth and family are met by providers to facilitate greater overall mental health and well-being.

Qualifications: 

• Bachelor’s degree in Social Work (BSW) with CSW   (Certified Social Worker) license required.
• Master's degree in Social Work, Human Services, Psychology, Education, or other related field or equivalent preferred. 
• 2 years’ experience in child and family services.
• Ability to work within a multi-disciplinary team
• Maintain accurate and timely collaborative documentation.
• Demonstrates ability to work independently and effectively with staff, clients, caregivers, and purchasers.
• Must be honest, dependable, and able to meet deadlines; Self-motivated and able to work independently.
•  A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required. Required reliable transportation to conduct on-site learning throughout the state.
• Ability to demonstrate critical thinking skills, detail oriented, highly effective verbal, and written communication skills.
• Demonstrate an ability to effective understanding and practice of cultural humility and ability work and communicate respectfully with individuals from diverse backgrounds.
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and databases, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position.

Duties:

Direct Services/Assessment

•Performs clinical assessments, including intake interviews and screens for new referrals using trauma informed and recovery-oriented perspective

•Develops, directs, and implements client treatment plans, interventions, skill training and crisis management 

•Effectively links clients and families with community resources and support systems, including referral to other services and monitoring of involvement

•Provides individual and family psychoeducation and skill building by maintaining face to face contact with youth and family in the community and home settings

Family Engagement 

•Sets appropriate expectations for family involvement upon admission.

•Demonstrates family investment and participation in treatment planning and ongoing treatment .

•Assists families in crisis resolution and de-escalation through developing appropriate crisis plan.

Collaboration and Teaming

•Develops a network of community support and resources and connects clients with these resources as appropriate.

•Demonstrates relationship building and information sharing supporting a collaborative system of care. 

•Establishes and maintains working knowledge of the WCHSD programs, resources, and supports.

•Facilitates client access to community resources and makes referrals as needed .

Documentation and Information Sharing

•Completes all necessary paperwork timely and utilizes trauma informed, strength-based language.

•Communicates effectively through verbal, non-verbal, and written communications .

•Maintains client files in accordance with program policies and participates in quarterly review of files.

•Monitors collection of outcome data to measure program performance. Obtains accurate and complete data. 

Professionalism

•Continually seeks to improve skills through training and demonstrates high level of self-direction. 

•Actively participates in clinical consultation individually and team driven.

•Demonstrates a high level of competence in communication both verbal and written.

•Dependable with commitments and demonstrates follow through.

•Flexible in response to change and displays a willingness to take on new job responsibilities.

•Displays organization and time management skills to meet all deadlines.

Agency Engagement

•The Agency is committed to the philosophy and practice of trauma informed care including the participation of all employees in an active understanding and promotion of the Agency’s trauma informed care model, The Seven Essential Ingredients.

•Participates in assigned meetings, events and learning as required.

•Other duties as assigned, including serving in a coverage role for other department members.

Position Details & Extras:

• Full time.
• Onsite / Hybrid work is available with reliable broadband connection.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
•  Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program. 
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.

Organizational Information: 

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

•        Child Welfare and Foster Care 

•        Support for youth who have aged out of care

•        Care Coordination and Wraparound services 

•        Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

•        Professional education and clinical consultation (for organizations, schools, and individual/family) 

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve and employ are valued, accepted, respected, and treated equitably.

•        Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion. 

•        Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.   

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

Equal Opportunity Employer