Lead Care Coordinator - CCS

At Wellpoint Care Network, our mission is to facilitate equity, learning, healing, and wellness by restoring the connections that help children and families thrive.

Every person deserves the opportunity to reach their fullest potential. It’s part of human nature, and the promise of our country, that everyone be given a fair chance to be and do their best. Yet, many in our community live with unresolved childhood and generational trauma.  

That’s where we come in. We believe we can create a world where children and families have a clearer path to their fullest potential. Wellpoint Care Network has championed the restoration of families for nearly 175 years.

Job Purpose: 

Our next Lead Care Coordinator – Comprehensive Community Services will be responsible for coaching, modeling and accompanying uncertified Care Coordinators as they acclimate to their role. This position will manage cases by providing community-based family support for mental health and behavioral needs of youth and young adults. Service provision includes assessment of needs, referral, connection to network and/or community services, and planning for family sustainability.

Qualifications: 

• Bachelor’s Degree in Social Work, Psychology, Nursing, Occupational Therapy OR a bachelor’s degree with work experience in human services required; Master’s degree preferred.
• Minimum of one (1) year experience as a Care Coordinator in the Comprehensive Community Services (CCS) program required.
• Experience working with emotionally disturbed children and their families required.
• Ability to manage cases dealing with the courts and public school systems.
• Understands family systems and dynamics.
• Knowledge of community resources.
• Knowledge of conflict resolution and mediation practices.
• Knowledge of AODA issues.
• Knowledge of sexual abuse issues.
• Demonstrates ability to use a strength-based and community centered approach in working with the child/family.
• Communicates effectively through verbal, non-verbal and written communications. Effective communication involves the timely exchange of accurate and relevant information
• Works efficiently, organizes time effectively, maximizes use of available resources, successfully balances the competing demands of multiple projects by setting priorities and communication and meeting deadlines, asks for help when necessary
• Proficient in the usage of computer software; demonstrate an understanding of computer file systems and computer software packages, e.g., Microsoft Office, Excel, Outlook, Teams, ADP, etc.
• Must be honest, dependable and able to meet deadlines; Self-motivated and able to work independently.
• Physical exam, drug screen, motor vehicle report, and background checks are required for this position
• A valid Wisconsin Driver’s License or occupational driver’s license, reliable transportation and insurance is required.

Duties:

Direct Services  

•Maintains a caseload of 6-8 youth/families.

•Demonstrates individualized and creative planning for families that is aligned with the beliefs, values, and culture of the family.

•Facilitates the Clinical Therapist Team Process, including the engagement of informal and natural supports.

•Provides or secures support and crisis/emergency services for the child/family (and informs team within 24 hours). 

•Consults others when appropriate and attends scheduled consultations and supervisions.

•Collaborates with other necessary individuals the youth and family may have contact with such as, case managers, attorneys, teachers, therapists, mentors, schools, etc.

•Utilizes Wellpoint Care conflict resolution procedures when appropriate.

•Participates in the implementation and planning of monthly family events, including reasonable efforts to ensure family attendance.

Documentation and Information Sharing 

• Completes all necessary paperwork timely and in a strength-based and quality manner per Wellpoint Care requirements, including change of placement forms, SARs, referrals, POCs, progress notes, evaluation instruments, consent forms, etc.

•Maintains regular contact with providers. 

Training and Staff Assistance

•Instructs new staff on Wellpoint Care policies and procedures and maintains follow through on policies with existing staff.

•Provides coaching for staff by attending Clinical Therapy Team Meetings/POCs.

•Reviews documentation for accuracy and strength-based language, including Progress Notes, Plans of Care (utilizing the POC Rubric), Out-of-Home Care Authorizations, Transitional/Disenrollment Plans, and Community Safety Plans for families, as needed.

Consultation

•Assists supervisor with providing clinical direction, consultation, crisis intervention, and conflict resolution for care coordinators and Clinical Therapy Team members that support family centered and strength-based service delivery.

Quality Assurance/Quality Improvement

•Utilizes reports and data provided by Wellpoint Care to continuously improve the care provided to youth and families, as needed.

•Assists supervisor in reviewing and ensuring compliance with standards for all written documentation.

Team Leadership

•Leads assigned department personnel, which may include assisting with oversight and providing input into hiring, learning, scheduling, evaluating, as well as ensuring accuracy, timeliness, and the completion of all work performed by team members. 

•Assist team members by meeting as needed to resolve problems, manage projects, track goals, and review work processes and procedures.

•Represents team and/or department at meetings, events, and learning as needed.

•Assists supervisor with additional leadership and administrative responsibilities as requested.

Agency Engagement

•All employees will be evaluated on their demonstration of a consistent commitment to the Agency’s Seven Essential Ingredients, Diversity, Equity and Inclusion, and engagement in the strategic initiatives of the organization. This will be measured by their active participation in committees, workgroups, and by their communication and practice within their daily work and in the community.

•Participates in assigned meetings, events and learning as required.

•Other duties as assigned, including serving in a coverage role for other department members.

Position Details & Extras:

• Full time.
• Onsite / Hybrid work is available with reliable broadband connection.
• Fast paced, flexible work schedule includes evenings and some weekends to accommodate program needs.
• Moderate exposure to noise.
• Subject to frequent interruptions with ability to manage multiple tasks simultaneously.
• Demonstrates an understanding of the cultural differences among diverse groups and the need to adapt service provision to match these differences in respectful ways.
•  Public Service Loan Forgiveness (PSLF) - Wellpoint employees may be eligible for loan forgiveness under the Public Service Loan Forgiveness program. 
• Regular travel in personal vehicles is required with the ability to move intermittently throughout the workday.
• Willingness to work beyond normal working hours: evenings, nights, and weekends.

Organizational Information: 

At Wellpoint Care Network, we have seen exactly how trauma, poverty, systemic racism, social injustices, and other barriers create instability in all areas of life. The people in our care face education and health disparities, high unemployment rates and unaffordable housing. What’s worse, many have lost connections to resources, family, friends, and other support systems. We have seen the toll it has on a person’s physical, emotional, and financial well-being to try and successfully navigate complex systems that may have failed them in the past.

We believe there is a better way. So, we have anchored ourselves in our 170 years of caring for our neighbors through modernized human services.

Wellpoint Care Network provides a rich continuum of services, including:

•        Child Welfare and Foster Care 

•        Support for youth who have aged out of care

•        Care Coordination and Wraparound services 

•        Mental health therapy and supports such as our Clinic, Family Preservation, Caregiver Support, and Integrated Community Treatment

•        Professional education and clinical consultation (for organizations, schools, and individual/family) 

Wellpoint Care also works to promote a diverse and caregiving environment to ensure that those we serve, and employ are valued, accepted, respected, and treated equitably.

•        Equity means we work tirelessly toward fair and just treatment, systems, and policies. At Wellpoint Care Network, we believe that we are accountable – individually and collectively – when inequity or injustice replaces equity and inclusion. 

•        Inclusivity means that we consciously build groups that welcome and celebrate differences in age, race, ethnicity, class, gender, sexual orientation, religion, gender expression, education, socio-economic background, personal history, geographical location, marital status, parental status, and work experiences.   

Interested parties please apply online. We are committed to enhancing diversity, equity and inclusion and strongly encourage minority candidates to apply. For more information, visit our website www.wellpointcare.org.

Equal Opportunity Employer