What are the responsibilities and job description for the Program Manager - Access Services position at WellPower?
WellPower provides you with the support you need to help you develop a career in helping others succeed. We innovate, adapt, and leverage the diverse perspectives of the people on our team and the people we serve in everything we do.
WellPower values and is strengthened by diversity. We are committed to ending bias and discrimination in our community and ensuring equity within all aspects of our organization. We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment, transfer, or promotion opportunities without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
The Program Manager – Access services will provide clinical and administrative supervision to a multi-disciplinary clinical and administrative staff to ensure efficient team operations. Coordinate team functions and community activities to enhance the quality of treatment consumers receive. Operate within established budgetary guidelines. Answer phones and screen calls for eligibility for services and provide referrals. Complete Behavioral Health Assessment face to face with the consumer.
STARTING SALARY : $65,365 - $76,900 / yr
WellPower is committed to fair and equitable hiring with salaries based on relevant factors, such as work experience, education, and certification / licensure (rather than wage history). Toward the principle of equal pay for equal work, we post and hire within defined hiring salary ranges. We ask all applicants to carefully review the hiring salary range for each posted job opportunity, as we will not hire outside the predetermined range.
All full-time, benefits eligible employees will be eligible for WellPower's benefits plan. For a full description of benefit offerings, please visit : https : / / wellpower.org / workplace-of-choice / .
ESSENTIAL JOB FUNCTIONS :
- Ensure accuracy, quality and efficiency standards are met with regards to medical records standards. Advocate appropriate services for consumers.
- Participate in the development of long and short-term goals for the team that are consistent with program and organizational goals.
- Train and evaluate clinical and administrative support staff to maintain quality within the team, encourage growth and development of staff while instilling awareness of cultural diversity.
- Complete performance evaluations timely and provide appropriate coaching and counseling to ensure all employees perform at satisfactory levels, identify when discipline is appropriate.
- Participate in the selection process for internal and external candidates for clinical and support positions.
- Assist with the financial planning, budgeting, and forecasting needs of the team. Take corrective action as needed to ensure compliance of established budget.
- Perform other responsibilities as required or assigned.
- Respond and communicate to community in a timely manner
- Look up consumer information on multiple computer platforms
- Schedule intake appointments in the Electronic Medical Record (EMR)
- Understand multiple insurance coverage for Behavior Health
- Call social workers at hospitals after fax referrals have been received
- Refer consumers to other mental health providers in the community
- Coordinate scheduling appointments with team members
- Phone screening and documenting the screening
- Provide Behavior Health Assessment including a provisional diagnosis
- Complete 30 day treatment plans
- Supervises clinical and support staff as assigned by Director
- Provides performance coaching and evaluation of supervisees
- Attend meetings at hospitals within Denver county
- Maintain a trauma informed environment of wellbeing.
- Other duties as assigned
EDUCATION / REQUIREMENTS : Master's degree in psychology, social work or other related human services degree. Licensure required (LPC, LCSW, LMFT, or Licensed Psychologist) Must have valid Colorado Driver license and a recent clean driving record.
EXPERIENCE : Three years in mental health or human services field. One or more years of manager and / or clinical supervisor experience preferred.
SUPERVISORY RESPONSIBILITIES : Provides licensure supervision to assigned clinical and support staff. Evaluates employees, supervise up to 6 employees including other supervisors.
Why else might you want to consider working at WellPower?
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Salary : $65,365 - $76,900
