Associate Operations Processor, Lockbox Payment Processing

About this role:

Wells Fargo is seeking Associate Operations Processors to join the Lockbox Payment Processing Operations team as part of the Chief Operating Office (COO). The team operates 24 hours/day and 7 days/week, with employees working 3 shifts. Current openings are listed below. Shift start times are subject to change, and do not end until all work is completed.

This position is the first step in a rewarding career in financial services. You'll learn about payment processing and the financial services industry. Lockbox is a high-volume, fast-paced, deadline driven production environment working behind the scenes with no direct customer contact. You will be supported as you train under supervision.

Successful Associate Operations Processors demonstrate strong attention to detail, organization skills, ability to follow procedures, and basic computer knowledge. They have the desire and motivation to constantly improve. The working environment is fun with a casual dress code in a highly secure facility.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Review, sort, and key information into a proprietary processing system
• Work in a fast-paced, deadline driven environment
• Verify and/or match data on documents
• Open, receive, log, batch, scan, prepare, and distribute incoming and/or outgoing mail
• Work effectively in a team environment, where flexibility, collaboration, and adaptability are important
• Receive direction from supervisor and escalate questions and issues to more experienced roles
• Follow strict deadlines, requiring flexibility of schedule as shift length is determined by workflow
• Work under close supervision following established procedures

Work Schedule:

• Sunday 10:00 PM - Monday 6:30 AM
• Monday 10:00 PM - Tuesday 6:30 AM
• Tuesday 10:00 PM - Wednesday 6:30 AM
• Wednesday 10:00 PM - Thursday 6:30 AM
• Thursday 10:00 PM - Friday 6:30 AM
• Friday 11:00 PM - Saturday 8:30 AM
• Saturday 11:00 PM - Sunday 8:30 AM

Notes on Schedule:

• Days off will be either Tuesday/Wednesday or Wednesday/Thursday
• Holidays may be included
• Start times are subject to change based on business need
• Volume of work determines length of shift
• Includes shift differential payment
• Overtime can be required

Job posting may come down early due to volume of applicants.

Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.

Required Qualifications:

• 6 months of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Strong attention to detail and accuracy skills
• Ability to work effectively under direct supervision and follow specific guidelines
• Basic computer knowledge
• Ability to operate simple machines and perform basic maintenance/repairs
• 10-key numerical data entry experience
• Lockbox experience
• Ability to achieve high production and quality standards
• Previous lockbox or check processing experience

Job Expectations:

• This position is not eligible for Visa sponsorship
• Must be able to work the listed schedule, including flexibility to adapt to changes based on business need
• Ability to sit for extended periods of time
• Ability to work additional hours as needed
• Must be able to work bank holidays as needed by the business
• Ability to lift 10 pounds

Position Location:

• 3440 Flair Drive - El Monte, California 91731-2823

Pay Range:

• Starting pay is $20.00 hourly
• 15% shift differential applies to hours worked

Benefits:

Wells Fargo provides all eligible full- and part-time employees with a comprehensive set of benefits designed to protect their physical and financial health and to help them make the most of their financial future. Visit Benefits - Wells Fargo Careers for an overview of the following benefit plans and programs offered to employees.

• 401(k) Plan
• Paid Time Off
• Parental Leave
• Critical Caregiving Leave
• Discounts and Savings
• Health Benefits
• Commuter Benefits
• Tuition Reimbursement
• Scholarships for dependent children
• Adoption Reimbursement

Information about Wells Fargo's US employee benefits

Information about Wells Fargo's International employee benefits

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.