What are the responsibilities and job description for the Benefit Operations Business Excellence Lead - Senior Lead Business Execution Consultant position at WELLS FARGO BANK?
About this role :
Benefit Operations delivers service and support for benefit-related processes and programs to employees across Wells Fargo. Our team is seeking a Business Excellence Lead who will support operational stability, drive key priorities including proactively and effectively maturing our process management and ongoing operational efficiencies. This position requires both tactical and strategic execution to meet all objectives. This role will partner with key stakeholders in Total Rewards Product / Technology, Business Control, Audit, Risk and Legal partners as well as cross-functional partners across the benefits and operations lifecycle.
In this role, you will :
- Develop plan and manage realignment of benefit operations processes; includes moving non-benefit or leave processes to other functions
- Ensure integration of regulatory changes into operational processes, where applicable
- Oversee continuous improvement, streamlining and automation.
- Ensure execution of all change readiness activities across all Ben Ops functions for all programs / projects and issues (e.g., test plans deliver requirements, update / train procedures and controls)
- Develop the overarching strategy and plan to mature processes and tool by identifying Workday gaps and implement tool enhancements related to both ServiceNow and Workday.
- Partner with Business Control Lead to ensure Service Model and all relevant RCSA document are proactively updated
- Establish and monitor performance metrics and OKRs; develop cross-business dashboards and metrics for both daily operational management and decision making.
- Drive change readiness for programs, large projects, issue management - ensure delivery of updates or new process, procedures, controls, reports and training and communications thereof.
Required Qualifications :
Desired Qualifications :
Job Expectations :
Posting End Date : 23 Feb 2025
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At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
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