Branch Operations Coordinator

About Wells Fargo:

We believe a meaningful career is more than just a job. It's about finding all the elements that help you thrive in one place.

Our LIVING THE WELL LIFE means being supported in life, not just work. You'll have a competitive salary, robust benefits package, and programs to support your work-life balance and well-being.

You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. And we're recognized for it - Wells Fargo ranked in the top three on the 2024 LinkedIn Top Companies List of best workplaces 'to grow your career' in the U.S.

About this role:

We're seeking a Branch Operations Coordinator for our National Branch Network as part of the Consumer, Small & Business Banking division. In this role, you'll support customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers.

You'll complete operational activities while minimizing risks under established policies. Perform routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization.

Your responsibilities will include:

• Supporting customer experience by accurately processing and approving teller transactions, sharing digital solutions, and making appropriate introductions to bankers
• Completing operational activities while minimizing risks under established policies
• Performing routine to moderately complex transactional, operational, and customer support tasks efficiently through knowledge of bank procedures and products, as well as partners across the organization
• Supporting the Branch manager in operational tasks and scheduling
• Resolving issues related to daily operations of the teller line, under direction of regional banking management
• Supporting customers and employees in resolving or escalating concerns or complaints
• Receiving guidance from managers and exercising judgment within defined policies and procedures
• Providing excellent service to customers and individuals by demonstrating care, building relationships, and completing requested transactions
• Identifying information and services to meet customers financial needs
• Motivating a diverse team to achieve full potential and meet established business objectives

Required qualifications:

• 2 years of customer service and issue resolution experience or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual speaking and listening proficiency in Spanish/English (remove if not needed)

Desired qualifications:

• Ability to provide strong customer service while listening, eliciting information and comprehending customer issues
• Ability to educate and connect customers to technology and share the value of mobile banking options
• Ability to interact with integrity and professionalism with customers and employees
• Ability to identify potential fraud/risky accounts and take appropriate action to prevent loss
• Cash handling experience
• Well-organized, independent and able to prioritize in a fast-paced environment
• Ability to exercise judgment, raise questions to management, and adhere to policy guidelines
• Relevant military experience including working in personnel benefits management, processing military personnel orders or transitions, wartime readiness operations, human resources, or military recruiting
• Knowledge and understanding of retail compliance controls, risk management, and loss prevention
• Motivate others to achieve full potential and meet established business objectives

Job expectations:

• Ability to work a schedule that may include most Saturdays
• This position is not eligible for Visa sponsorship
• Must take and pass required language assessment (remove if not needed)

We value diversity:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.