Demo

Lead Control Management Officer - Payment Operations

WELLS FARGO BANK
Charlotte, NC Full Time
POSTED ON 3/4/2025
AVAILABLE BEFORE 6/4/2025

Why Wells Fargo

Are you looking for more? Find it here. At Wells Fargo, we're more than a financial services leader - we're a global trailblazer committed to driving innovation, empowering communities, and helping our customers succeed.

We believe that a meaningful career is much more than just a job - it's about finding all of the elements to help you thrive, in one place.

Living the Well Life means you're supported in life, not just work. It means having robust benefits, competitive compensation, and programs designed to help you find work-life balance and well-being. You'll be rewarded for investing in your community, celebrated for being your authentic self, and empowered to grow. Join us!

About this role :

Wells Fargo is seeking a Lead Control Management Officer to join our Control Management Team supporting Payment Operations within the Chief Operating Office. This role will sit within the Control Management Operations function which aligns to Payment Operations Monitoring and Support and will be responsible to develop and maintain a strong control environment for the RAU and projects associated with this function. This role will also support root cause analysis for incidents, delivery of initiatives across front-line businesses, build relationships with a wide variety of enterprise partners, and to ensure that significant and emerging risks are captured properly as they arise.

In this role, you will :

  • Lead complex initiatives designed to mitigate current and emerging risks with broad impact
  • Act as key participant in monitoring, evaluating, and measuring the impact of decisions practiced in Control Management functional area
  • Monitor moderately complex business specific programs, and provide risk management consulting to support the business in designing and implementing risk-mitigation strategies
  • Monitor, measure, evaluate, and report on the impact of decisions and controls to the relevant business group or functional area
  • Develop and implement risk monitoring and risk reporting processes and controls
  • Collaborate with relevant business group to identify current and emerging risks associated with business activities and operations, and provide guidance in developing and implementing risk-mitigating strategies
  • Lead Control Management project or virtual teams

Required Qualifications :

  • 5 years of Risk Management or Control Management experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education
  • Desired Qualifications :

  • Direct and proven experience developing and implementing solutions for Control Management Activities inclusive of, but not limited to, RCSA, Issue Management, and Global Delivery Activities.
  • Experience working in or closely with Front lines Business Groups Operations (or external equivalents) sufficient to demonstrate a working knowledge of their products / services, key processes / systems, and organizational structure.
  • Strong working knowledge of Payments Operations and relevant risks and controls of the business - Payments Operations and / or Incident Management, Intraday Liquidity or Payments Monitoring.
  • Working knowledge of the Risk Management Framework (RMF) concepts and policies across risk types (operational, financial crimes, etc.)
  • Knowledge across enterprise risk management framework, including new business initiatives, risk identification, issues and escalations management, risk measurement and risk acceptance.
  • Demonstrated ability to develop partnerships and collaborate with other business and functional areas.
  • Excellent communication skills (verbal, written and interpersonal); ability to concisely articulate complex concepts in a clear manner.
  • Strong project management and execution skills, including the ability to manage multiple engagements simultaneously.
  • Ability to influence stakeholders in a collaborative environment without direct organizational Authority.
  • Proven ability to develop pertinent reporting and analytics to help in understanding and aid in the development of solutions for complex risk and control issues.
  • Ability to identify root cause of identified issues and evaluate potential mitigation plans.
  • Posting End Date : 5 Mar 2025

  • Job posting may come down early due to volume of applicants.
  • We Value Diversity

    At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

    Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

    Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

    Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

    Applicants with Disabilities

    To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

    Drug and Alcohol Policy

    Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

    Wells Fargo Recruitment and Hiring Requirements :

    a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

    b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

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