What are the responsibilities and job description for the Senior Business Execution Administrator, Call Center Dialer Strategy Administrator position at WELLS FARGO BANK?
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About this role :
Wells Fargo is seeking a Call Center Dialer Strategy Administrator (Senior Business Execution Administrator), as part of the Contact Management Team, to monitor inbound and outbound call center activity for Wells Fargo Home Lending.
The ideal candidate will be a self-starter, comfortable in a delivery-oriented environment, and will possess excellent verbal and written communication skills. This position will partner and consult on operational activities to ensure minimal impact to customers and risk to Wells Fargo .
Learn more about the career areas and lines of business at wellsfargojobs.com.
In this role, you will :
- Primarily support the operations of Home Lending, but will assist with all areas within the Consumer Lending business line
- Monitor inbound service levels and outbound saturation lists, making adjustments as needed
- Design and program daily dialer strategies to ensure call center agents are targeted to the right campaigns
- Provide subject matter knowledge and interpretation of procedures to administer programs, projects, or processes specific to the business
- Manage requests for community relations events, sponsorships, company funding, volunteer activities, and special programs
- Leverage technology to reduce manual touchpoints
- Facilitate efficiency, quality, cost effectiveness of solutions, and identify opportunities to improve processes, escalating concerns as needed
- Provide subject matter knowledge and interpretation of procedures to key business partners
- Coordinate and monitor implementation and maintenance of processes, procedures, and policies
- Interact with immediate Strategy and Execution colleagues on operational initiatives
- Provide support for a variety of diverse support functions, leveraging quantitative and qualitative insights to analyze opportunities for innovation
Work Schedule :
We have two available schedules. Shift differential may apply to each.
Shift 1 :
Shift 2 :
Wells Fargo only considers candidates who are presently authorized to work for any employer in the United States and who do not require work visa sponsorship from Wells Fargo now or in the future in order to retain their authorization to work in the United States.
Required Qualifications :
Desired Qualifications :
Job Expectations :
Position Locations :
Posting End Date : 5 Mar 2025
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.
Wells Fargo Recruitment and Hiring Requirements :
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
