Senior Content Designer - UX Writer (Online & Mobile)

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired. Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About This Role :

Wells Fargo is seeking a Senior Content Designer to join the Strategy, Digital, and Innovation team (SDI). This individual will be responsible for our Vantage Core services team.

As a Senior Content Designer, you will be responsible for defining, planning, and creating consumable, customer-centric information design and content for our B2B clients, simplifying complexity through uncomplicated information hierarchy, approachable language, and clear instruction. As part of cross-functional teams, you will inform and influence digital product strategy for customer experience outcomes through a multitude of content strategy activities and methods.

In this role, you will :

• Create and develop customer-focused content, including UI copy, labels and definitions, in-flow and on-screen messages, and help content in compliance with channel and content standards
• Engage across multiple teams to gather and analyze content and requirements, ensuring consistency across deliverables and considering adherence to Wells Fargo style and brand standards
• Apply a deep understanding of content design principles to develop and execute content strategies that solve complex user and business challenges
• Collaborate with other teams, including user research to create user personas, conduct usability testing, and iterate on content
• Estimate project scope and managing partner teams' expectations around process, deliverables, and timelines
• Make decisions in complex and cross-channel situations, consulting with Content Design peers, colleagues and mid-level managers to resolve issues and achieve goals
• May lead content strategy initiatives or serve as a mentor for lower-level staff

Required Qualifications

• 4 years of Graphic or Website Design experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, education

Desired Qualifications

• 4 years of UX writing experience for online and mobile products
• Demonstrated experience with UX design processes, including User-Centered Design principles
• Demonstrated experience creating UI content, information architecture, audits, plans, lexicons, customer facing help content, and interactive message specifications
• UX writing experience for AI (Chatbot, Virtual Assistant)
• Content strategy experience
• Omni-channel (browser, tablet, smartphone) writing experience for responsive design
• Demonstrated experience with American for Disabilities Act (ADA) accessibility compliance requirements and implications for content
• Previous experience in financial services
• Previous experience working with design systems and established standards
• Proficiency with Figma / FigJam, Confluence, JIRA, MS Teams, and standard browsers / office productivity tools
• Portfolio being able to showcase your work

Job Expectations :

• Candidates must be willing to work on site in New York, NY (Midtown Manhattan). Charlotte, NC (Uptown location), or San Francisco, CA (Financial District)
• This role is not eligible for visa sponsorship

Pay Range for New York, NY : $100,800.00 - $179,200.00 USD Annual

Pay Range for San Francisco, CA : $100,800.00 - $179,200.00 USD Annual

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

84,000.00 - $179,200.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date : 10 Feb 2025

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Salary : $84,000 - $179,200