Senior User Experience Researcher

At Wells Fargo, we aim to satisfy our customers' financial needs and help them succeed financially. We're looking for talented people who will put our customers at the center of everything we do.

Join our diverse and inclusive team where you'll feel valued and inspired to contribute your unique skills and experience. For additional information on this line of business, refer to the external Careers Site at www.wellsfargojobs.com .

About Strategy, Digital & Innovation (SDI) :

The Strategy, Digital & Innovation (SDI) team forges the strategic direction of Wells Fargo, provides and manages our digital foundation and common capabilities, and transforms our business models to meet evolving customer needs and grow the company. The investments we are making will help the company create innovative digital banking experiences, and make it easier for customers to achieve their financial goals.

Strategy, Digital & Innovation (SDI) serves three pivotal roles in helping to set the future direction of Wells Fargo.

• Strategy works across the company's business lines and enterprise functions to set the strategic direction and outline prioritized initiatives, delivering an integrated bank at scale for all of the customers we serve - consumers, small and medium-sized businesses, and large institutions.
• Digital unites the vast capabilities embedded in our business lines, and sets the standard for engaging, value-added, and seamless digital-first, omni-channel experiences.
• Innovation , in partnership with Wells Fargo Technology and lines of business, develops and incubates new solutions for existing and emerging customer needs, and leads the effort to transform our business to compete in a digital world.

SDI's efforts will reduce risk, improve the bank's performance, and earn Wells Fargo a competitive advantage.

About our team :

The Research & Strategy Team sits within the Digital Commercial Banking / Corporate and Investment Bank (CB / CIB), uncovering and translating user needs that drive client-centric experiences on mobile and desktop. We consult with stakeholders and product partners to design research programs, to ensure customer insights are infused into our products and services throughout the design lifecycle. Our diverse team is highly collaborative, infusing fun and personal connections into our work.

About the role

The Senior User Experience Researcher is an experienced research professional, adept at leading complex research programs from intake and methodological design to execution and insights socialization. This is an especially exciting time to be joining our team as we are growing our research practice to contribute to key digital transformation initiatives which serve clients of the Commercial / Corporate and Investment Bank. The successful candidate will thrive in a fast-paced transformation-focused environment and have enterprise software / digital experience.

Responsibilities include :

Overall

The successful candidate will possess the following qualities :

Required Qualifications

Desired Qualifications

Job Expectations :

Pay Range for San Francisco, California : $100,800 - $179,200 annually

Pay Range for New York, New York : $100,800 - $179,200 annually

Pay Range for Charlotte, North Carolina : $84,000 - $149,400 annually

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

84,000.00 - $179,200.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

Posting End Date : 14 Mar 2025

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements :

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.

Salary : $84,000 - $179,200