Analytics Director

About this role:

The Fraud & Claim Management's Fraud Detection Strategies team is hiring an Analytic Director to lead a team of Analytic Consultants responsible for fraud risk analysis, reporting, and fraud strategy development as it relates to the interaction between customers and our Mobile, Online and Contact Center banking platforms. The position is specifically responsible for the Digital loss line and further aligned losses including linked account takeover losses due to pre-transactional fraud events.  This includes proactively supporting and collaborating with both internal and external partners on authentication risks, pre- and post-transactional fraud risks, fraud trend analysis and reporting, and/or other cross channel fraud specific analyses. The position will assist with analyzing and optimizing the current performance of fraud detection tools and services, fraud strategies or processes, and recommending new or additional strategy and/or fraud mitigation actions. Key partnerships with other segments of the Fraud Claims and Management team, product managers, vendors, and other fraud experts (within and external to Wells Fargo) will be critical to understanding gaps or opportunities and to ensure the most current fraud trends and risks are being considered within product development plans and business processes. The position will communicate regularly with team members and management both internally and within the broader Wells Fargo fraud community in order to share trends or analysis, facilitate strategy development or drive fraud mitigation workstreams. An ideal candidate must be able to communicate effectively and efficiently to large audiences, including senior management, and be proactive in driving workstreams related to fraud strategy development and fraud analysis. You will lead your team with integrity and create an environment where your team members feel included, valued, and supported to do work that energizes them and accomplish management responsibilities which include sourcing and hiring talented team members, providing ongoing coaching and feedback, recognizing, and developing team members, identifying and managing risks, and completing daily management tasks

In this role, you will:

• Maintain functional ownership of various aspects including technical advisory, delivery infrastructure, communication, and engagement strategy and other key strategic aspects of the function

• Lead large, companywide complex projects and initiatives

• Identify and integrate external market factors that impact or drive business outcomes

• Build analytical capabilities and lead efforts to go above and beyond both fraud reduction goals and operational expense goals

• Define measurement standards and collaborate companywide to achieve consistent agreement and application of definitions, measurements, and interpretation

• Manage and direct multiple levels of managers to ensure effective consultation and recommendation based on key financial models and complex non-model quantitative tools

• Advise more experienced leadership and executive management on issues with high, critical impact on the success of the company

• Set guidelines for compliance and risk management requirements for supported area and work with other stakeholders to implement key risk initiatives

• Serve as an industry expert

• Interface with external agencies, regulatory bodies, and/or industry forums

• Communicate and provide strategic consultation to more experienced leaders throughout the organization

• Collaborate across the company to predict current and future needs

• Manage allocation of people and financial resources for analytics

• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 8 years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4 years of management experience

Desired Qualifications:

• 6 years direct management experience

• 4 years of fraud risk management experience

• 4 years of experience with SAS or SQL, or other data management, reporting and query tools

• 4 years experience with utilization of Actimize to prevent and detect fraud

• 4 years’ experience with fraud centric data and analysis within Wells Fargo, including an analytical approach around risk determination and operationalized fraud strategy development

• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members

• Experience communicating complex statistical information to all levels of the organization

• Strong time management skills and ability to meet deadlines

• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment

• Ability to exercise independent judgment and creative problem-solving techniques

• Ability to synthesize complex analytical findings into executive level communications

• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important

• Excellent verbal, written, and interpersonal communication skills

• Knowledge and understanding of online authentication and fraud

• Experience with providing practical business solutions that are implementable

• Knowledge and understanding of Wells Fargo’s Digital products and services

• Experience leading efforts with multiple stakeholder groups to ensure communication is open, goals are met, and continued success in the partnership is achieved

• Excellent time management skills, ability to manage multiple projects simultaneously, determine priorities, meet deadlines, and work in a fast-paced environment

Job Expectations:

• Ability to travel up to 10% of the time

Locations:

Charlotte, NC, Chandler AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.