Associate Loan Servicing Representative

About this role:

Wells Fargo is seeking an Associate Loan Servicing Representative to join our Auto Operations Impound team.

The Associate Loan Servicing Representative will be responsible for responding to Auto Impound and/or Lien Notifications, working with the appropriate government agencies and third parties to secure the vehicle while complying with all regulatory requirements and Wells Fargo’s compliance policies.

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Perform a wide variety of tasks related to reviewing, researching, processing, and responding to inquiries from internal parties and external third-party vendors related to loan servicing tasks.
• Respond to impound/lien notifications within the allotted time frame to protect the interests of the company.
• Understand state specific guidelines and partner with city courts and other governmental agencies concerning a variety of impound questions or issues.
• Communicate with impound lots to obtain information, schedule repossessions, and negotiate fees as needed.
• Identify opportunities to improve loan servicing processes within established procedures.
• Handle inbound and outbound calls of low to moderate complexity pertaining to loans and various loan servicing functions.
• Regularly receive direction from Loan Servicing supervisors and escalate complicated questions and issues to more experienced individuals.

Required Qualifications:

• 6 months of Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Excellent verbal, written, and interpersonal communication skills
• Intermediate Microsoft Office skills
• Ability to work effectively in fast-paced structured but flexible, adaptable and changing, call center environment
• General understanding and knowledge of Auto Lending Lien Notifications
• Ability to negotiate and facilitate issue resolution.
• Experience in understanding policies and regulatory compliance.
• Ability to work in a dynamic production-oriented environment.
• Acute attention to detail and accuracy
• Strong organizational, multi-tasking, and prioritization skills
• Ability to exercise independent judgment to identify and resolve problems.
• Ability to collaborate and build business partnerships with internal and/or external parties.
• Ability to interact with integrity and a high level of professionalism with all levels of team members and management
• Technical skills: I-Repo, CARS, iTop, and/or ICMP

Job Expectations:

• This position offers a Hybrid work schedule.
• Successful candidates Must work the hours of 8:00am – 5:00pm CST Monday-Friday.

Position is Not eligible for Visa Sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.