Business Relationship Support Associate - WellsOne Fraud and Billing

About this role : Wells Fargo is seeking a Business Relationship Support Associate in Global Treasury Management (GTM) as part of Enterprise Functions. Learn more about the career areas and lines of business at wellsfargojobs.com () .In this role, you will : Train and uptrain WellsOne Commercial Card Fraud and Billing teamsManage and maintain department trainer progress tracker for each individual in trainingUpdate procedures and write new procedures, when neededMeet with Fraud and Billing managers monthly to provide updates on training progress and discuss upcoming and current training needsBackup worker for the different Fraud and Billing teams to keep hands-on working understanding of each group and update procedures as needed.Provide ongoing coaching to both teamsCreate and manage a resources list for every position on the Fraud & Billing teamsVerify compliance and report identified issues for resolutionPresent recommendations to resolve and exercise independent judgmentDevelop expertise in the policies, procedures, and compliance requirementsCollaborate and consult with peers, colleagues, and managers to resolve issues and achieve goalsInteract with internal customersReceive direction from leadersExercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirementsRequired Qualifications : 6 months of Business Relationship Support experience, or equivalent demonstrated through one or a combination of the following : work experience, training, military experience, educationDesired Qualifications : Visa and Mastercard Commercial Card experienceLearning and Development experiencePrevious training and coaching experienceExperience writing proceduresExperience with TSYS processing systemsExcellent verbal, written, and interpersonal communication skillsEffective organizational, multi-tasking, and prioritizing skillsAbility to work in a fast-paced deadline driven environmentJob Expectations : This position offers a hybrid work scheduleAbility to travel up to 10% of the timePosition Locations : 260 Charles Lindbergh Drive - Salt Lake City, UT800 Walnut Street, Des Moines, IA1525 W W T Harris Blvd, Charlotte, NC2700 S Price Road, Chandler, AZ#GlobalTreasuryManagement#CommercialBankingPosting End Date : 20 Jan 2025

• Job posting may come down early due to volume of applicants.We Value DiversityAt Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.Candidates applying to job openings posted in US : All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.Candidates applying to job openings posted in Canada : Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.Applicants with DisabilitiesTo request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo () .Drug and Alcohol PolicyWells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy () to learn more.Wells Fargo Recruitment and Hiring Requirements : a. Third-Party recordings are prohibited unless authorized by Wells Fargo.b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.Req Number : R-427755