Commercial Loan Servicing Representative

About this role:

Wells Fargo is seeking a Commercial Loan Servicing Representative within the Commercial Banking Operations group as part of Gobal Wholesale Operations. This position is responsible for performing transactional, operational and customer support tasks. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support internal and external customers with inquiries and complaints regarding loan servicing needs

• Monitor loan system and resolve customer issues, and process complex transactions online

• Act as primary contact for internal customers involving collateral and exception processing

• Research, structure, and maintain customers in system database

• Perform invoice/collateral processing, cash processing, EDI (Electronic Data Interchange) testing/processing, transaction research, and reconciliation

• Perform moderately complex administrative, transactional, operational and customer support tasks

• Act as primary loan servicing contact that involve construction monitoring and disbursements

• Monitor collateral and preparing payoff letters, releasing collateral

• Audit loan systems of record for new loan setups, modifications and data input, and customer research and billing

• Receive direction from supervisors, and escalate non-routine customer concerns to experienced individuals

• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

• Exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 2 years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Exposure to asset-based lending/factoring; A/R and A/P processing

• Experience with Cash application

• Electronic Data Interchange (EDI) experience

• Good analytical/research/trouble-shooting skills with high attention to detail and accuracy

• Sound organizational, multi-tasking, and prioritizing skills

• Ability to work effectively and collaboratively in a fast-paced, deadline-drive, team environment

• Excellent verbal, written, and interpersonal communications skills

• Intermediate Microsoft Office skills, including Word and Excel; Ability to quickly learn new systems

Job Expectations:

• This position currently offers a hybrid work schedule

• Ability to work additional hours as needed

Locations:

• 5000 Riverside Rd, Irving, Texas 75039

Other Information:

• Position locations listed above

• Relocation assistance is not available for this position

• This position is not eligible for Visa Sponsorship

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.