Contact Center Sales Associate (SAFE)

About this role:

Wells Fargo is seeking a Contact Center Mortgage Specialist in Consumer Direct as part of Consumer Lending. Learn more about the career areas and lines of business at wellsfargojobs.com.

Wells Fargo is looking to hire a Contact Center Mortgage Specialist in our National Contact Center located in Des Moines, IA.  Our Contact Center Mortgage Specialists focus on delivering an exceptional experience for our customers through financial advice and guidance, coupled with providing the products and services, that will help them realize their financial hopes and dreams through home ownership.  We’ve built our team of top professionals by rewarding their accomplishments and ensuring they have what's needed to succeed.

Sales Center hours of operation are:

M-F 7:00 am to 6pm CST

Saturday 8am to 4:30pm CST

Working every 4th Saturday is required

3-4 weeks of in office training are required and then a hybrid schedule of one week in office and one week remote may be considered

Posting may come down early due to candidate volume

In this role, you will:

• Participate in assessing customer needs through financial consultation and offering products and services to prospective customers using either pre-established leads or leads sourced by incumbents
• Assess customer needs and offer products and services that meet customer satisfaction
• Receive direction from supervisor and exercise judgment within defined parameters while developing understanding of Contact Center Sales functional area, policies, procedures, and compliance requirements
• Act as a liaison between various functional areas and customers to reach conclusions with the customer
• Provide information to managers, colleagues, and stakeholders related to Contact Center Sales function
• Interact regularly with prospective customers regarding their needs, their company's current promotions, and new products and services
• This SAFE position has customer contact and job duties which may include the offering/negotiating of terms and/or taking an application for a dwelling secured transaction. As such, this position requires compliance with the S.A.F.E. Mortgage Licensing Act of 2008 and all related regulations. Ongoing employment is contingent upon meeting all such requirements, including acceptable background investigation results. Individuals in a SAFE position also must meet the Loan Originator requirements under Regulation Z (LO) outlined in the job expectations below

Required Qualifications, US:

• 6 months of Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Ability to effectively listen and elicit information
• Experience addressing and resolving complex customer issues
• Excellent verbal, written, and interpersonal communication skills
• Basic knowledge and understanding of banking products and services
• Basic Microsoft Office skills
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Ability to troubleshoot common computer problems
• Ability to address and resolve complex customer issues

Job Expectations:

• This position requires SAFE registration at the time of employment. Wells Fargo will initiate the SAFE registration process immediately after your employment start date. The Nationwide Mortgage Licensing System (NMLS) web site (http://fedregistry.nationwidelicensingsystem.org ) provides the MU4R questions and registration required for employment in this position. Individuals in Loan Originator (LO) positions must meet the Consumer Financial Protection Bureau qualification requirements and comply with related Wells Fargo policies. The LO qualification requirements include meeting applicable financial responsibility, character, general financial fitness and criminal background standards. A current credit report will be used to assess your financial responsibility and credit fitness, however, a credit score is not included as part of the evaluation. Successful candidates must also meet ongoing regulatory requirements including additional screening, if necessary

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.