Digital Product Management Director - Credit Card Servicing

About This Role

Wells Fargo is seeking a Digital Product Management Director in Strategy, Digital, and Innovation (SDI) to lead the digital servicing strategy and execution in support of our Consumer Credit Card products. In this role, the leader will:

• Lead a team of digital product managers, product owners, and delivery leads in developing the next generation of digital customer experiences for Wells Fargo credit card customers
• Work closely with key partners including line of business, design team (XD), and technology to develop the product vision for digital credit card capabilities
• Drive alignment on the vision and roadmap based on desired customer and business outcomes; translate the vision into an implementable plan, and provide leadership to the cross-functional team to deliver on the plan and continue or digital and mobile evolution
  
  

In this role, you will:

• Lead a high-performing team in developing the next generation of our digital customer experiences for Credit Card customers
• Work closely with key stakeholders (design team, line of business, etc) to ensure solutions achieve customer and business needs. Translate these solutions into actionable plans that ultimately feed into product roadmap
• Work horizontally within SDI to ensure digital solutions for credit card customers work in harmony with existing platforms and experiences
• Collaborate closely with technology to ensure visions are aligned and solutions are achieved
• Manage controls to properly mitigate risk in the space. Work closely with Controls, Risk, Legal and Compliance partners to ensure proper oversight is achieved and maintained
• Stay connected to evolving customer and business needs to feed into our digital product vision
  
  

Skills:

• A successful candidate has a strong background in digital product management with a proven track record of successful execution. For this role, strong communication skills and storytelling ability is paramount. A background in strategy development is key, particularly using data to drive decisions and recommendations.
  
  

Required Qualifications:

• 5 years of experience in one or a combination of the following: digital customer experience, digital product/program management, product management, channel management and performance
• 3 years of leadership experience
  
  

Desired Qualifications:

• 5 years of experience in the Financial Services industry
• Proficient in customer journey, business case realization and portfolio management
• Experience leading in an agile organization and knowledge of agile development processes
• Proven and demonstrated leadership skills including relationship building, partnering and collaborating, and ability to influence / gain buy-in with a diverse group of key business partners/leaders
• Excellent written and verbal communication skills with experience presenting to senior management and ability to articulate key messages around risk, issues, customer impacts, etc. in a straightforward and understandable manner
• Ability to energize and motivate others; thrives in teams; highly inclusive and collaborative with proven ability to lead through influence vs. authority
  
  

Position Locations:

• San Francisco, CA
• New York, NY
• Temp/Phoenix, AZ
• Charlotte, NC
  
  

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

$207,900.00 - $431,900.00

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement
  
  

Posting End Date:

6 Feb 2025

• Job posting may come down early due to volume of applicants.
  
  

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants With Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment And Hiring Requirements

• Third-Party recordings are prohibited unless authorized by Wells Fargo.
• Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
  
  

Reference Number

R-430674-3