Internal Fraud Area Product Owner – Workflow Management

About this role:

Wells Fargo is seeking a highly capable Area Product Owner to lead the development of an internal case management and decisioning platform supporting our Enterprise Internal Fraud teams. This product will modernize investigation workflows and business rules execution by leveraging IBM Business Automation Manager (BAM) with Drools, delivering a scalable, internal solution hosted on OpenShift. This solution will enable an externalized alert generation, integrate evolving data sources for fraud investigations, and offer an enterprise-grade alternative to traditional SAS-based development. It also lays the groundwork for broader rules consolidation across legacy platforms-reducing cost, complexity, and risk.

This role will report to the Product Manager for Enterprise Internal Fraud and collaborate closely with another Area Product Owner to ensure seamless integration of data and analytics capabilities. This role will play a critical part in fostering a culture of innovation, ensuring ethical practices, and protecting the bank’s reputation through secure and reliable data solutions.

In this role, you will:

• Own and execute the product area vision for internal fraud case management and rules orchestration.

• Define and deliver a scalable, enterprise-ready case workflow solution using IBM BAM and Drools.

• Enable alert ingestion and routing logic to support dynamic investigation workflows and agent actions.

• Collaborate with their product team, other product owners, and delivery teams to experiment, discover and deliver on the product vision.

• Defining and refining user stories, including business readiness stories, ensuring acceptance criteria is clearly understood by the team.

• Team product owner writing of clear and concise features.

• Collaborate with the delivery team to refine features.

• Maintain a healthy backlog of items that are linked appropriately (story → feature → epic).

• Accepting user stories after they have met the acceptance criteria and the definition of done.

• Maintaining continuous and cadenced communication with the product manager and delivery teams

• Coordinating with business analysts, delivery coordinators, POs, and supporting roles that are shared across delivery teams.

• Drive backlog development for externalized decisioning logic-reducing dependency on SAS code by empowering analysts through no-code/low-code rule design.

• Ensure alignment with internal fraud strategies, operations, and risk/compliance requirements.

• Collaborate with fraud analysts, engineering, legal, and compliance partners to define reusable business rules and workflow patterns.

• Partner with development and infrastructure teams to deliver a secure, internally hosted OpenShift-native solution with no external data exposure.

• Manage complex dependencies, prioritize delivery milestones, and escalate impediments across integrated teams.

• Lead two or more delivery teams through agile product practices, ensuring customer value is achieved at every release.

• Advocate for reuse and enterprise design thinking-positioning this solution as a future standard across multiple fraud and risk domains.

Required Qualifications:

•  7 years of Product Management, product development, strategic planning, process management, change delivery, or agile product owner experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 7 years of experience of product ownership experience, preferably in workflow or rules-based product delivery

• Deep understanding of case management lifecycles, alert management, and workflow orchestration in regulated environments

• Familiarity with IBM Business Automation Manager and Drools or similar rule engine technologies

• Strong experience with users stories, epics and features  

• Experience delivering container-native solutions (e.g., OpenShift, Kubernetes)

• Strong experience with Agile, leading Scrum Teams  and collaboration tools (e.g., Mural, Jira, Confluence).

• Proven success in aligning technical outcomes to complex business and risk mitigation needs. Experience in fraud or financial crimes investigation processes

• Hands-on knowledge of SAS, business rule migration, or decisioning platforms

• Familiarity with internal hosting architectures and secure data controls

• Strong communication and stakeholder engagement skills across business, technical, and risk domains

• Track record of delivering modernization efforts in legacy-dense environments

Job Expectations:

• Ability to travel 10% of the time

• Hybrid role, 3 days in the office, 2 remote

Locations:

Charlotte NC, Chandler, AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.