Lead Applications Support Engineer

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About this role:

Wells Fargo is seeking a Lead Applications Support Engineer as part of Commercial and Corporate & Investment Banking Technology with proficiency in the Banking and Finance sector. This position will be responsible for application production support in a 24x7 environment including automation development, peer-to-peer caching, performance tools and Build and Deploy.

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

• Make decisions on technical changes and enhancements

• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5 years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• 4 years of application production support experience in a 24/7 environment

• 3 years of hands-on experience in build and deploy applications at scale using Docker, Kubernetes or OpenShift

• 3 years of automation experience using PowerShell, Bash, or Python

• 3 years of distributed peer-to-peer caching technologies such as Oracle Coherence, Apache Ignite, Gridgain

• 3 years of experience with using container technologies such as Docker, Kubernetes or Swarm for cloud deployment

• 3 years of hands-on experience with application observability and performance tools such as Splunk, ELK, Grafana, Prometheus, App Dynamics, Dynatrace

Desired Qualifications:

• 3 years of hands-on experience in application deployment automation on Kubernetes using Helm & Operators

• 3 years of JAVA or .NET development/support experience

• 3 years of Windows or Linux experience

• 3 years of capital markets experience

• 3 years of offshore application production support process experience

• 2 years of relational database experience

• Experience using data analysis skills using SAR, PerfMon, Tcpdump, SAR etc. to analyze and correct performance issues

• Experience with process automation using Linux or Windows scripting, and Share Point flows

• Experience with documentation tools like Visio, MS Word, Confluence, Excel, Splunk

• Knowledge and understanding of DevOps principles

• Knowledge and understanding of application lifecycle, from design and development to testing, implementation and production support

• Knowledge and understanding of technology platform development including large scale technology in a capital markets environment

• Experience capturing functional and non-functional requirements, caching data flow issue troubleshooting

• Experience supporting an enterprise-level environment

• Ability to interact with all levels of an organization, including management

• Experience communicating and providing clarity of requirements to Technology Teams

• Ability to discuss and educate quality assurance and production support teams

• Strong team or technical leadership experience

• Strong verbal, written, and interpersonal communication skills

Job Expectations:

• This position is not eligible for Visa sponsorship

• Relocation assistance is not available for this position

• Flexibility to work in a 24/7 environment, including weekends, holidays and on call

• The ability to work onsite at the posted location

Posting Location(s):

• 194 Wood Ave S., Iselin, NJ 08830

• 300 S Brevard St., Charlotte, North Carolina 28202

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.