Lead Internal Fraud Program & Quality Assurance Specialist

About this role:

Wells Fargo is seeking a Lead Internal Fraud Program & Quality Assurance Specialist. This role will report directly to the Head of Enterprise Internal Fraud Program & Monitoring Quality Assurance. This position is accountable to independently monitor, assess, and measure the quality and effectiveness of the Internal Fraud framework execution. Execution includes all activities within Enterprise Internal Fraud as well as partners, including monitoring, reporting, analysis & insights, analytics, governance, and strategy. Learn more about our career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Evaluate the design and implementation of the quality assurance program to ensure that processes are being followed as defined by procedure and controls are adhered to
• Execute the quality assurance program while assessing the adequacy of the program and identify trends, opportunities, and issues
• Provide updates to inform leadership, business partners including IRM, audit, and regulators about the adherence of the program  
• Identify and recommend opportunities for process improvement, risk mitigation, and control strategies
• Support the development of policies and procedures
• Execute a variety of programs, services, initiatives, protocols, and deliverables that are moderate to high-risk within scope of responsibility
• Collaborate with and influence all levels of professionals, including senior managers
• Monitor control effectiveness and business group/enterprise function issues 
• Manage the Enterprise Internal Fraud Roadmap
• Maintain the Enterprise Internal Fraud Detection Strategy Library of rules and performance
• Maintain a portfolio of issues owned by Enterprise Internal Fraud, review processes, provide monthly issue deep dive, manage monthly all team meetings, access management, records management, SharePoint and share drive administration
• Execute a moderately complex quality assurance program assessing the Enterprise Internal Fraud Program Strategy & Governance organization's implemented corporate-wide framework
• Execute a moderately complex quality assurance program assessing the Enterprise Internal Fraud Detection Analytics Organization efforts to ensure that are adhering to their procedures, including controls
• Execute a moderately complex quality assurance program assessing the Enterprise Internal Fraud Insights & Analysis Organization effort to ensure that they are adhering to their procedures, including controls
• Identify and remediate governance opportunities with procedures, job aids, training materials, etc.
• Develop, implement, and monitor insightful reporting to measure and evidence program results
• Maintain consistent enterprise and business procedures, desktop, control procedures and KRI/KPI governance
• Directly interact and engage with leadership, partners and individual contributors as appropriate to explain findings rationale, understand any feedback/challenge and bring to appropriate closure
• Strategically engage, interact, and influence senior leadership, independent risk management, audit, risk, legal, regulators, control management, and peer groups to successfully ensure appropriate management of business risk.

Required Qualifications:

• 5 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 2 years of external fraud, financial services audit experience, and/or conduct management experience

Desired Qualifications:

• Knowledge and understanding of Quality Assurance (QA) development and implementation of testing practices/processes
• Knowledge and understanding of financial services organizational structures, functional roles and corresponding capabilities to assess risks
• Knowledge and understanding of employee misconduct risks to enable review approaches and challenge
• Knowledge and understanding of applicable policies and programs including Fraud Risk Policy, Insider Threat Program and the allegation management policy, including allegation lifecycle, sensitive matters, intake, internal investigations, root cause and customer impact
• Knowledge and understanding of quality assurance best practices, risk assessment frameworks, change management frameworks, and issue management framework 
• Experience with identifying and recommending opportunities for process improvement, risk mitigation, and control strategies
• The ability to collaborate with and influence all levels of professionals, including senior managers
• Knowledge and understanding of audit and regulatory compliance
• Experience analyzing data for quality assurance and project requirements
• Experience with evaluating existing frameworks to assess, monitor and report on risk
• Experience with monitoring control effectiveness
• The ability to develop, implement and monitor insightful reporting to measure and evidence program results
• Experience with developing business and control procedures that will be used my multiple groups
• Knowledge and understanding of dispute and resolution processes
• Knowledge and understanding of KRI/KPI governance
• Experience engaging with risk management, audit, and regulators
• Experience with providing updates to leadership, partners, audit, and regulators

Job Expectations:

• This position may be located at one the posted sites listed below and will work in a hybrid model. Other locations will not be considered
• This position may travel up to 20% of the time

Location:

• 801 Walnut St., Des Moines IA
• 2850 S Price Rd, Chandler AZ
• 7711 Plantation Rd, Roanoke, VA
• 2200 Concord Pike, Wilmington, DE

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.