Lead Technology Operations Analyst

About this role:

Wells Fargo is seeking a Lead Technology Operations Analyst as part of technology in cybersecurity.

In this role, you will:

• Guide complex technology projects with broad impact for the business
• Act as key participant in the plan development for Technology Operations
• Analyze complex technical operations challenges which require in-depth evaluation
• Conduct research and create reports and presentations on findings
• Lead the development of process and operational improvements
• Be the liaison with the onshore team and ensure communication and reporting of delivery from the offshore team
• Ensure quality and security of the solutions and address remediation's as needed
• Champion continuous improvement, including devising new strategies and new opportunities
• Set performance standards for the team and ensure operations achieve or exceed performance metrics
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Make decisions based on the understanding of the requirements that influence projects
• Lead teams to meet deadlines and drive new initiatives
• Review, approve, and implement recommended changes to plans
• Collaborate and consult with employees to resolve initiatives and achieve technology directives
• Act as a mentor for individuals

Required Qualifications:

• 5 years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years with access management background with solid understanding of access management concepts and lifecycle
• 5 years of experience with Distributed Systems, Active Directory systems administration
• Experience with privilege access concepts
• Experience in cybersecurity
• Understanding of metrics and reporting and data lineage
• Understanding of risk associated with access or able to define and assess risk based on access levels
• Strong and clear verbal communication - analyst will be working via email, phone calls, doing follow-ups with technical and non-technical individuals.
• Experience in using scripting language such as PowerShell, or Python to automate provisioning tasks
• Ticketing System experience (Service Now, ART, Remedy, or other) as well as experience working in a customer service focused environment
• MS Excel proficiency with is strongly desired (VlookUps, pivot tables)
• Security related certification such as the CISSP
• Experience troubleshooting technical issues
• Fast learner who is adaptable and flexible in the face of changing and challenging demands in a fast-paced, dynamic environment

Job Expectations:

• Position will be required to be on call and available for escalations. Some weekend and after hour work will be required
• Use of personal cell phone is required
• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship

Locations:

• 300 S Brevard St, Charlotte, NC 28202
• 1301 Solana Blvd, Westlake, Texas 76262
• 2600 S Price Rd, Chandler, Arizona 85286
• 550 S 4th St, Minneapolis, Minnesota 55415
• 800 S Jordan Creek Pkwy, West Des Moines, IA 50266

Pay Range

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$84,000.00 - $149,400.00
Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:
26 Dec 2024

• Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.