Lending Operations Senior Manager

About this role:

Wells Fargo Auto is seeking a Lending Operations Senior Manager to join our Auto Specialty Operations team. The successful candidate for this role will demonstrate the ability to lead a group of motivated employees. This role requires a team member with strong communication skills and relationship management. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Manage and develop large Loan Servicing teams responsible for loan processing, documentation, pre-closing or closing tasks, loan monitoring, loan servicing, or underwriting activities
• Engage and influence stakeholders, internal partners, and peers associated with the Lending Operations functional area
• Identify and recommend opportunities for process improvement and risk control development within Lending Operations functional area
• Participate in the formulation and implementation of new and revised systems, policies, and guidelines
• Oversee implementation of practices to ensure compliance with Wells Fargo legal, investor, regulatory, or business policies
• Determine appropriate strategies and actions of Lending Operations team to meet moderate to high risk deliverables
• Interpret and develop policies and procedures for meeting compliance, risk management, and quality standards
• Collaborate with and influence all levels of professionals, including experienced managers
• Interact with external vendors/service providers throughout the conducting of loan processing activities
• Provide quality customer service
• Manage allocation of people and financial resources for Lending Operations
• Develop and guide a culture of talent development to meet business objectives and strategy

Required Qualifications:

• 6 years of Transactions and Processing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• 3 years of management or leadership experience

Desired Qualifications:

• Strong, clear and concise written and oral communication skills
• 1 year of Auto Operations experience
• Previous experience with Auto Titles
• Leadership skills including coaching, training, and mentoring
• Ability to take initiative, identify opportunities and implement change
• Ability to identify risk exposures and propose solutions
• Solid conflict management and decision-making skills
• Ability to research and report on a variety of issues using problem solving skills
• Ability to assess current processes/procedures and make recommendations for efficiency
• Ability to track and report, help identify and streamline processes
• Experience dealing with escalated complaints
• Ability to communicate effectively with leadership
• Knowledge and understanding of Auto lending policies, and procedures

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• Ability to travel up to 30% of the time

Posting Locations:

Candidate must reside within a commutable distance to one of the locations listed on the job posting:

• 6051 N State Highway 161, IRVING, TX
• Relocation assistance is not available for this position

*Posting may close early due to volume of candidates

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.