Merchant Services Onboarding KYC - Status Change Business Execution Consultant

About this role:

Wells Fargo is seeking a Business Execution Consultant to support Merchant Services Onboarding Operations KYC team in executing status change activities for our existing customer base. Learn more about our career areas and business divisions at wellsfargojobs.com

In this role, you will:

• Continuously learn and apply knowledge of Merchant Services business, customer base, process and controls
• Lead, be responsible and accountable for assigned customer status change requests
• Serve as an advocate for the bank policy, the customer, and internal partners
• Manage a pipeline of customer requests against timelines outlined in enterprise policy, and business procedures
• Communicate directly with customers, as needed
• Keep management updated on progress of assigned work
• Attention to detail - ensure that documentation submitted for review & keying activities are accurate, complete, and timely
• Quality review of post-keying activities for accuracy
• Escalation of customer concerns or complaints to management, as needed
• Identify opportunities for process improvement and provide recommendations
• Consult with Financial Crimes partners, as needed

Required Qualifications:

• 2 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Practical experience in Know Your Customer (KYC): onboarding and ongoing customer profile updates/refresh
• Experience in Merchant Services
• Experience corelating trigger events to resolutions
• Direct client or third party outreach experience
• Knowledge and application/execution of controls
• Payment (acquiring, issuing, network) experience
• Financial services experience
• Project management experience
• CAMS, CFE, PMP, Six Sigma certification (or in progress certification)
• Attention to detail required
• Organizational skills required

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Relocation assistance is not available for this position

Posting Locations:

• 1525 W. WT Harris Blvd., Charlotte, NC
• 250 E. John Carpenter Frwy. Irving, TX
• 800 S. Jordan Creek Pkwy, West Des Moines, IA
• 1150 W Washington St, Tempe, AZ

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.