Payment Network Relationship Manager and Strategy Vice President, Merchant Services

About this role:

Wells Fargo is seeking a Lead Business Execution Consultant to serve as a Payment Network Expert supporting Merchant Services as part of Consumer Lending. The Payment Network Relationship Management and Strategy VP will work directly with the Payment Networks and internal stakeholders to enhance and extend relationships in alignment with Wells Fargo strategy. This individual contributor will support the day-to-day relationships, evaluate payment brand business/product roadmaps and develop business cases/implementation plans in partnership with stakeholders across the bank. This Relationship Manager will provide subject matter expertise and advice to merchant services leadership on programs and strategies to best leverage overall relationships. Learn more about the career areas and business divisions at wellsfargojobs.com.

In this role, you will:

• Support and enhance relationships with business and product leaders at the payment networks
• Understand the product and business roadmaps for each Payment Network and consolidate this information for review by merchant services product and business leaders
• Partner with stakeholders across the bank to evaluate and co-develop business cases and requirements for Payment Network related business opportunities
• Engage with Merchant Services leaders to understand ongoing go-to-market strategy for Small Business and Commercial/Corporate client segments and incorporate into overall payment network strategy and prioritization
• Partner with the product team to establish an internal merchant services product roadmap for all new payment network business initiatives
• Work with the brands and internal partners to address payment network related business, compliance and/or technical questions. Coordinate escalations, obtain answers, and generally facilitate issue resolution related to Payment Networks
• Provide input to Payment Network Update team on semi-annual releases and ongoing changes, provide subject matter expertise into mandate requirements, identify and communicate business and client related impacts of new network rules
• Monitor business programs and reporting for the Payments Networks including trend analysis, customer experience, operational metrics, and control environment
• Manage Payment Network incentive programs to effectively bolster product or market development
• Serve as an expert advisor to leadership

Required Qualifications, US:

• 5 years of Business Execution, Implementation, or Strategic Planning experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 5 years of merchant acquiring experience working with payment networks like Visa, MasterCard, Amex, Discover, etc. in a relationship management, product management, business development or payment network update manager type of role
• Previous experience working with payment brands, preferably within a payment network team
• Demonstrated project/program management skills and a proven track record for building and scaling programs
• Outstanding stakeholder management skills including navigating difficult situations, negotiating timelines, and influencing internal and external stakeholders across organizations
• Demonstrated ability to monitor and analyze performance data both in real time and on a cumulative basis, and make appropriate recommendations to ensure success
• Ability to evaluate business opportunities and drive business cases including market research, financial analysis, technical and operational, client, go-to-market and compliance impacts
• Experience working in a strong controls and compliance structure including process mapping and development
• Working knowledge of Agile methodology of project delivery and Agile tools used for tracking user stories or backlogs, such as Confluence or Jira
• Experience building relationships, consulting, influencing and partering with LOB stakeholders, product owners, technology, business analysis, and other internal partners
• Highly refined communicator and analytical thinker, with experience presenting complex material in a digestible, consumable manner to all levels of management

Job Expectations:

• Willingness to work on-site at stated location on the job opening
• This position offers a hybrid work schedule
• Ability to travel up to 10% of time
• This position is not eligible for Visa sponsorship

Job posting may come down early due to volume of applicants.

Locations:

• 401 S Tryon St, Charlotte, NC 28202
• 800 S Jordan Creek Pkwy West Des Moines, IA 50266
• 1151 West Washington Tempe, AZ 98281
• 2200 Concord Pike, Wilmington, DE 19803
• 1100 Abernathy Road, Atlanta, GA 30328
• 250 E John Carpenter Fwy, Irving, TX 75062

Required location(s) listed above. Relocation assistance may be available for this position.

Posting End Date:
7 Apr 2025
*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.