Procedure Writer

About this role:

Wells Fargo is seeking a Procedure Writer to join the Wells Fargo CSBBO Risk Programs Operations Procedure Excellence team in Rose Garden Lane Phoenix, AZ. Learn more about our career areas and lines of business at wellsfargojobs.com. 

In this role, you will:

• Participate in establishing documentation guidelines and procedure audits
• Review regulatory changes or partner with regulatory change agents to proactively identify required updates
• Maintain document library or repository and update tables in appropriate systems
• Create, edit and format moderately complex to complex internal manuals, materials, or other documentation related procedures and policies
• Publish moderately complex web content in accordance to standards
• Present recommendations for resolving moderately complex to complex problems and projects
• Assist others to resolve process gaps, providing input and suggestions based on observations
• Research, review and translate technical information to users
• Provide guidance to less experienced staff
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals
• Partner with subject matter professionals to understand business needs as it relates to procedures

Required Qualifications:

• 2 years of Procedure Writing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Bachelor’s degree preferred (preferably in writing, journalism, or any related field)
• Content Management System knowledge is helpful 
• Ability to articulate complex concepts in a clear and concise manner (verbally and written)
• Excellent verbal, written, and interpersonal communication skills
• Excellent organizational and time management skills
• Intermediate Microsoft Office skills
• Experience with Open Text Content, SharePoint, Virtual Library Oracle Content Management System or other content management systems
• Ability to manage multiple priorities, demonstrate flexibility, and implement change
• Excellent attention to detail and organizational skills
• Ability to work with procedures by writing, editing, and formatting
• Experience with HTML
• Ability to influence and interface with content owners and editors

Job Expectations:

• This position is not eligible for Visa sponsorship.
• This position offers a hybrid work schedule.
• Willingness to work on-site at stated location on the job opening.
• The candidate will be responsible for collaborating with lines of business, risk management and business partners, to ensure compliance with actual processes, policies, and regulatory requirements.   
• Hours 8:00am-4:30pm PT, subject to change based on business need

Posting location:

• 2222 W Rose Garden Ln, Phoenix, Arizona 85027

Other responsibilities for this position include:

• Oversee onboarding of procedures to Virtual Library and Open Text Content Management System.
• Evaluate the adequacy and effectiveness of new procedure content or procedure changes
• Provide LOB support for questions and research that may be needed.
• Publish and communicate procedural content changes
• Remain current with Wells Fargo brand standards and communication standards
• Team members support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation, and remediation of issues, and making sound risk decisions.
• There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.