Senior Business Accountability Specialist Customer Remediation Verification

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About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist- Customer Remediation Verification team for the Enterprise Complaints and Remediations (ECR) organization. This role is responsible for partnering with the Customer Remediation Center of Excellence in order to perform independent verification of customer remediation activities’ design and accuracy.

This role is responsible for partnering with their relevant business group to develop and maintain a strong control environment leading to the early identification and sustainable mitigation of operational risk. Responsible for Risk Identification & Assessment, Control Design & Evaluation, Issues & Control Deficiencies, Control Governance & Reporting, and Control Programs.

Learn more about the career areas and lines of business at www.wellsfargojobs.com

In this role, you will:

• Lead or participate in moderately complex initiatives and deliverables within business and contribute to large-scale, cross-functional planning related to mitigation of current and emerging business risk issues and concerns.

• Assess, analyze, and design moderately complex controls, protocols, and approaches with respect to risk mitigation and the control environment, including ensuring effective planning for sustainability, ongoing control adherence, reporting, measurement, technology impacts, and monitoring.

• Independently make decisions and resolve moderately complex issues while leveraging solid understanding of the business’s functional area or products, operations, and regulatory environment; facilitate decision-making and issue resolution, and support implementation of developed solutions and plans; lead peers and key business partners to meet deliverables and drive new initiatives.

• Collaborate and consult with peers, colleagues, and mid-level managers to address current and emerging risks associated with business activities and operations, and provide guidance or support in interpreting, developing, and implementing risk-mitigating strategies.

• Partner with peers and the business in interactions with external parties to support appropriateness and timeliness of response, and effectiveness of communications and materials.

• May serve as a mentor for lower-level staff.

Required Qualifications:

• 4 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Knowledge of Issue Management Policy and Customer Remediation Policy

• Experience within Remediations

• Knowledge and understanding of project management principles leading a major initiative within Risk & Control

• Experience testing policy and procedures/control testing

• Experience with strategy development and implementation

• Excellent communication skills and ability to articulate complex material to a diverse audience

Job Expectations:

• This position is not eligible for Visa sponsorship  

• Ability to work on site per Wells Fargo's standard operating model in one of the listed locations (hybrid schedule)

• Ability to travel up to 10% of the time

Posting Locations:

• Chandler, Arizona (AZ) – 2800 S. Price Rd.                                         

  West Des Moines (IA) – 800 S. Jordan Creek Pkwy                         

  Sioux Falls, South Dakota (SD) – 3201 N 4th Ave                             

  Charlotte, North Carolina (NC) – 1525 WT Harris Blvd                

  Phoenix, Arizonia (AZ) – 2202 W Rose Garden Lane                      

  Shoreview, Minnesota (MN)-1801 Park View Drive                        

  Chandler, Arizonia (AZ) – 2850 S. Price Road                                   

  Charlotte, North Carolina (NC)- 401 S. Tryon Street                     

  Irving, Texas (TX) – 6051/6061 N State Hwy 161                              

  San Antonio, Texas (TX) – 4101 Wiseman Blvd Bldg 205              

**Required location for this position is listed above. Candidate must reside within a reasonable commute to the site location. Relocation assistance is not available for this position.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.