Senior Business Accountability Specialist - Front Line Risk Program

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist in Consumer, Small & Business Banking providing coverage for Branch Banking, Chief Customer Office, CSBB Control, CSBB Diverse Customer Segments, CSBB Operations, CSBB Strategy & Transformation, Consumer Marketing, Deposit Products Group, and Small Business. Learn more about our career areas and business divisions.

This Senior Business Accountability Specialist will join the Business Excellence team in building a “best in class” Front Line Risk Program to support our core business and support processes. More than just documenting processes and risks, this role will drive a culture of proactive risk management. 

Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Work with business stakeholders to define and document core business and support processes to enable process improvement and risk and control self-assessment (RCSA).
• Drive a consistent and effective approach to identifying risks across the organization to identify and manage risks to support the organization in achieving its strategic objectives and to drive better outcomes.
• Facilitate risk and control assessments of sufficient quality to understand and manage exposure to the organization to identify deficiencies in control effectiveness and drive improved design and execution of processes and controls.
• To promote a culture of proactive front-line accountability and ownership of its business risk decisions to support front line staff to be responsible and accountable for identifying and managing their risks.
• Provides leadership with visibility into emerging operational risk exposures and an understanding of whether controls in place effective safeguards are, supporting key decision-making.
• Work with operational risk and compliance partners to identify and implement risk, policy, and compliance requirements.
• Perform monitoring/controls related to marketing processes such as complaints monitoring/escalation, accessibility monitoring, records management, etc.

Required Qualifications, US:

• 4 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education.

Desired Qualifications:

• A comprehensive understanding of enterprise risk management framework including risk identification, risk appetite and strategy, risk-related decisions, processes and controls, risk analytics and governance.
• Experience with consulting on control design, develop controls and monitor control effectiveness and maintain strong documentation and ensuring remediation is completed in a timely manner.
• Ability to meet stringent deadlines, with high attention to detail and accuracy.
• Bring prior technical procedure experience to the Front Line.
• Excellent at self-managing schedules, timelines, and deliverable dates without excessive oversight.
• Ability to identify inefficiencies, opportunities to streamline business processes, and implement change.
• Build constructive and effective relationships, delivers on commitments, and renegotiates when needed, strong sense of accountability.
• Ability to influence and consult strategically across a large organization and with various levels of leadership/stakeholders.
• Experience in developing and/or monitoring key risk indicators.
• Experience in assessing risk, reviewing risk ratings, and identifying control deficiencies.

Job Expectations:

• Ability to travel up to 10% of the time.
• This position offers a hybrid work schedule.

This position is not eligible for Visa sponsorship. Relocation assistance not available.

Posting Locations:

• 301 S Tryon St – Charlotte, North Carolina 28282

Required locations listed above.

May be considered for a discretionary bonus.

Please note: Based on the volume of applications received, this job posting may be removed prior to the indicated close date.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.