Senior Business Accountability Specialist - Issue Management

About this role:

Wells Fargo is seeking a Senior Business Accountability Specialist in Consumer and Small Business Banking (CSBB) Branch Banking and Chief Administrative Office (CAO) Issue Management team.

Learn more about the career areas and business divisions at www.wellsfargo.com.   

In this role, you will:

• Lead support functions or operations for multiple business groups and contribute to large scale strategic initiatives through the coordination of Issue Management policy requirements.
• Responsible for the interpretation and adherence to the corporate Issue Management policy and procedures and responsible for the entire lifecycle of a portfolio of issues which have resulted due to potential risk exposure or control breakdown.
• Ensure efficiency, quality, cost effectiveness of solutions relating to assigned issue portfolio.
• Research moderately complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of CSBB businesses.
• Perform assessments through fact finding and data requiring creative approaches to solving complex issues and develop appropriate solutions or recommendations.
• Work independently to make recommendations for Issue Management function by providing support and leadership.
• Partner with senior management and business partners, potentially enterprise wide, on matters of significance regarding strategic approaches, effectiveness of support function, and business performance improvement opportunities for the applicable business functions to ensure long term sustainable approaches are developed and implemented.
• Support the Line of Business in partnering with front line including Control and second line in preparation and facilitation of internal reviews and audits to include process walkthroughs, gathering artifacts, preparing presentation materials.

Required Qualifications:

• 4 years of risk management, business controls, quality assurance, business operations, compliance, or process experience, or equivalent demonstrated through one or a combination of the following:  work experience, training, military experience, education

Desired Qualifications:

• Experience supporting/partnering with Branch Banking line of business
• Knowledge and understanding of banking: regulations, compliance, policies, process, and procedures.
• Experience in control, compliance, fraud, risk management, audit, or a related job function
• Advanced knowledge of issue management policy
• Experience working with Veritas and Shared Risk Platform (SHRP)
• Experience with compliance of corporate policies to include Self-Assurance Activities and Customer Remediation
• Experience partnering with Independent Risk Management and Internal Audit teams
• Ability to work and influence successfully within a matrix environment and build effective business partnerships with all levels of team members
• Ability to influence, partner, and negotiate with senior business leaders to gain commitment to accomplish business goals
• Ability to facilitate and lead meetings to reach conclusions, identify tasks, record actions, and achieve results
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management
• Excellent verbal, written, and interpersonal communication skills
• Advanced Microsoft PowerPoint skills
• Advanced Microsoft Excel skills
• Ability to prioritize work, meet deadlines, achieve goals, and work under pressure in a dynamic and complex environment
• Strong analytical skills with ability to turn findings into executable plans to meet business objectives

Job Expectations:

• This position is not eligible for Visa sponsorship
• This position offers a hybrid work schedule

Posting Location:

• NC-Charlotte: 401 S Tryon St

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.