Senior Commercial Loan Servicing Representative

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity, and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Commercial Loan Servicing Representative as part of Commercial Banking Operations Division. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Service commercial real estate loans including construction and problem loans and may include commercial real estate agency loans.
• Provide direct customer service and acts as primary servicing contact for the loan.
• Support less experienced loan administrators in providing resolutions of inquiries and complaints.
• Determine appropriate course of action and conduct investigative steps to fully identify customer issues.
• Perform complex administrative and customer support tasks by managing daily schedules and providing work direction to the team.
• Assist in setting performance standards and recommend process or policy improvements to enhance customer satisfaction.
• Review moderately complex loan servicing documentation language, book and fund new loans and modifications, including reviewing of input.
• Monitor collateral and prepare payoff letters, releasing collateral; customer research and billing; obtain insurance information and monitor ongoing coverage.
• Provide subject matter expertise and interpretation of procedures to less experienced individuals.
• Respond independently to complaints escalated at the highest level.
• Provide training and guidance to less experienced loan administrators and perform quality assurance and approve the work of other staff.
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals.
• Interact with internal customers.
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.

Required Qualification:

• 4 years of Commercial Loan Servicing experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education.

Desired Qualifications:

• Commercial auto experience.

• AIMS system knowledge.
• Expertise in evaluating workflows, identifying inefficiencies, and implementing strategies to streamline operations.  
• Skilled in identifying, assessing, and mitigating operational risks to safeguard processes.  
• Provide training and foster professional development within teams.  
• Developing and aligning operational strategies with long-term organizational goals.  
• Making informed, data-driven decisions under pressure while balancing business priorities.  
• Leading projects and initiatives across multiple departments to ensure seamless operations and effective communication.  
• Building and maintaining strong relationships with internal and cross functional stakeholders, external customers, and senior management.  
• Leading teams through organizational changes, process transitions, and system upgrades with minimal disruption.  
• Comprehensive understanding of industry-specific policies and compliance standards.  
• Demonstrated success in managing operational projects, achieving measurable results in efficiency, and/or accuracy.
• Strong organizational skills.
• Strong analytical skills with high attention to detail and accuracy.
• Solid troubleshooting and resolution skills.
• Excellent verbal, written, and interpersonal communication skills.
• Experience with Manual Invoice Processing.
• Ability to execute in a fast paced, high demand, environment while balancing multiple priorities.
• Strong coaching and collaboration skills demonstrating the ability to share and teach complex concepts.

Job Expectations:

• Ability to work a hybrid schedule, at least 3 days a week working in office at posted location.

Posting Location:

• 5595 Trillium Blvd, Hoffman Estates, IL 60192

#CommercialBanking

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Salary is just one component of Wells Fargo's total rewards package. Depending on the role, a Wells Fargo's employee may be eligible for additional forms of compensation, such as sales incentives, discretionary bonuses, and/or equity in the company in the form of Restricted Stock Units (RSUs).

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.