Senior Fraud & Claims Operations Representative -1

Why Wells Fargo: 

Are you ready for the next step in your career? This is where it begins – at a company known for our “Well Life” approach to supporting employees’ career aspirations, work-life balance, and mental and physical health. We ranked #2 on the 2023 LinkedIn Top Companies list – and #1 among financial services companies – as the best workplace “to grow your career” in the U.S. We’re especially proud of our tangible, meaningful commitment to diversity, equity, and inclusion in the workplace. When it comes to employees’ financial health, we offer competitive salaries and generous benefits package. Apply today.

About this role: 

Wells Fargo is seeking a Senior Fraud & Claims Operations Representative in Global Treasury Management within Enterprise Functions. Find out why we’re the #1 financial services company to grow YOUR career. 

In this role, you will:

• Review constant incoming accounts for fraud which would involve analyzing cardholder spend and activity
• Identify potential fraud trends and provide communication to management or team
• Reach out to cardholders or merchants to validate spend
• Research and analyzes complex activity using multiple systems and research techniques and detect potential fraudulent activity and take appropriate action
• Needs to be self-motivated and can make decisions on ambiguous information and decide on the proper action(s) to be taken
• Reviews more complex/unique situations with senior department staff
• The Specialist will also handle Emails, and Inbound Phones pertaining to fraud
• Perform moderately complex customer support tasks by utilizing solid communication, verbal and written, skills to establish rapport with customer and to deescalate difficult, as well as sensitive information as a part of resolving a claim

Required Qualifications:

• 18 months of Customer Service, Financial Services, Fraud, or Investigations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1 year of fraud prevention and/or fraud claims experience
• Credit card industry experience
• Exposure to Wells Fargo TSYS Credit Card System, ServiceView knowledge, Microsoft Office Proficiency 
• Ability to identify potential fraud risk and take appropriate action to prevent loss
• Knowledge and understanding of card industry fraud detection or chargebacks
• Knowledge and understanding of Commercial Card, MasterCard, or Visa products
• Strong analytical skills with high attention to detail and accuracy
• Outstanding problem solving and decision-making skills
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to work effectively in a team environment
• Strong, clear and concise written and oral communication skills

Job Expectations: 

• Hours are 8:00am - 4:30pm local time
• This role works Commerical Credit card fraud claims
• Must abide by Visa and MasterCard regulations to complete chargebacks to recover funds on behalf of Wells Fargo and issue credit to the customer
• This position is not eligible for Visa sponsorship  
• Ability to work additional hours as needed   
• Must work on-site at the location posted, 3 days per week minimum per week

Posting Location(s): 

• Salt Lake City, UT

#commercialbanking

#commercialcard

#treasurymanagement

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.