Senior Operations Processor

About this role:

Wells Fargo is seeking a Senior Operations Processor. Learn more about the career areas and lines of business at wellsfargojobs.com.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Skilled in use of computers and 10 key, keyboard
• Attention to detail: Accuracy and thoroughness in accomplishing a task through concern for all the areas involved. Performing with a level of transparency and mastery of our work environment that results in no surprises.
• High Productivity - To increase efficiency and expense discipline. Fulfills responsibilities by exceeding and or meeting established goals.
• Effective organizational, multi-tasking, and prioritizing skills
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers

Required Qualifications, US:

• 4 years of operations support experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 4 years Financial Services Experience
• Fraud Detection experience in check negotiation
• Strong organizational, multi-tasking, and prioritizing skills
• Ability to execute actions in a fast paced, high demand, environment while balancing multiple priorities and meeting strict deadlines
• 10-Key Data Entry Experience
• Advanced Microsoft Office (Word, Excel, and Outlook) skills
• Excellent verbal, written, and interpersonal communication skills
• Ability to make complex decisions
• Ability to adjust and adapt to change
• Knowledge and understanding of bank systems including knowledge of Hogan
• Strong attention to detail and accuracy

Job Expectations:

• This position will require onsite presence in a hybrid arrangement
• 40 hours per week Monday - Friday the start time is 5:00am -1:30pm ET. Schedules will be set as need is determined.
• Additional hours may be required daily to meet SLA.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.