Senior Operations Processor

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

About this role:

Wells Fargo is seeking a Senior Operations Processor in the Mid Term Documentation team within the Wholesale Lending Services Operations. Learn more about the career areas and business divisions at wellsfargojobs.com.

The Mid Term Documentation team is to process revisions to legal documents for necessary amendments to loan/lease contracts that take place after the initial booking process, modifications to collateral terms, transfer of ownership, business organizational restructures, and legal name changes, etc.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance
• Use technical expertise in the designated area and resolve escalated issues
• Provide feedback and present ideas for improving or implementing processes and customer support
• Perform complex operational and customer support initiatives within Operations functional area
• Assist staff, managers, and colleagues and provide guidance and interpretation of policies and procedures
• Apply technical knowledge and expertise to perform work and action requests
• Provide subject matter expertise and interpretation of procedures to staff
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals
• Interact with internal customers
• Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements

Required Qualifications:

• 4 years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• ​2 years’ experience in banking operations (Commercial Banking)
• Experience with leases and loans
• Legal documentation experience
• Experience managing a pipeline of work from assignment to completion
• Ability to handle high volume and short turnaround time
• Ability to work in changing and fast paced work environment
• Ability to manage and prioritize work to meet deadlines despite frequent interruptions, ability to multi-task
• Customer Service/Customer Contact experience (Inbound Calling, Outbound Calling, Email Contact) 
• Intermediate Microsoft experience
• Excellent verbal, written, and interpersonal communication skills 
• Strong attention to detail and accuracy skills 
• Solid problem solving skills 
• Strong research skills

Job Expectations:

• This position currently offers a hybrid work schedule
• Ability to work additional hours as needed

Locations:

• 801 Walnut St., Des Moines IA

Other Information:

• Position location listed above.
• Relocation assistance is not available for this position.
• This position is not eligible for Visa Sponsorship

**You should be aware that specific compliance policies may apply regarding outside activities and/or personal investing.  Requirements may include pre-clearing outside activities, transferring brokerage accounts to a designated broker, trade pre-clearance, minimum holding period, monitoring of trading activity, etc. Affected employees will be expected to provide information to the Personal Account Dealing Team and abide by applicable policy requirements. If you would like additional information to help assess impact, please discuss with your hiring manager or contact the Personal Account Dealing Team at PADTeam@wellsfargo.com. Otherwise, more detailed information will be provided after you join Wells Fargo.

Posting End Date: 

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.