Senior Technology Operations Analyst

About this role:

Wells Fargo is seeking a Senior Technology Operations Analyst as part of cybersecurity to support Identity and Access Management operations.

In this role, you will:

• Lead or participate in initiatives and projects within technology operations
• Contribute to planning related to technology operations projects or deliverables
• Analyze moderately complex technology operations issues which require in depth review
• Review and approve release change documents
• Execute and oversee production deployments, including but not limited stop and start job, updating processing tables, and write script
• Plan and design, document and enforce escalation policies and procedures
• Provide activity, progress and status reports to management and keeps management posted of any critical issues
• Provide accurate problem identification, ticket documentation, customer and vendor dialogue
• Troubleshoot and triage job failures and work closely with Production support and vendors to drive towards root cause identification and resolution
• Act as a subject matter professional on research issues escalated from Operations internal alerts, Help Desks, Support Groups and other departments
• Improve deployment processes and tools, architecture, design and day-to-day technical support, scheduling and governance models
• Direct the daily Risk and Control flow of operations, focusing on policies, procedures, and work standards to ensure success; re-engineering and driving continual service improvement
• Contribute to the resolution of complex issues
• Partner with others to meet technology operations deliverables while leveraging solid understanding of policies and procedures
• Collaborate with management and teams to handle questions or problems
• Act as a mentor for individuals
• Support Access provisioning and deprovisioning of identities and resources to systems and applications

Required Qualifications:

• 4 years of Technology Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Experience with Identity and Access Management.

Desired Qualifications:

• 4 years of in-depth information security and access administration background in one or more of the following:  Active Directory, distributed operating systems, Cloud, database administration, web-based\file transfer application experience
• Knowledge of financial services processes, information security policies and industry standards.
• Ability to interact effectively with a variety of contacts, including senior level management
• Proven ability to collaborate with others, initiate action, manage change, make high impact decisions, and accept challenging assignments.
• Proven experience in executing improvements to service
• Proven ability to collaborate with others, initiate action, manage risk, and navigate change
• Strong customer service focus and aptitude for problem solving.
• Strong analytical, communication, teamwork and interpersonal skills.
• Strong verbal and written communication skills
• Able to work independently as a member of a high-performance team
• Ability to identify and resolve difficult technical problems within areas of responsibility
• Proactive, innovative, and creative in meeting customer and enterprise needs
• Appropriate certifications (Examples:  CISSP, CISM, CISA, MCSE), desired

Job Expectations:

• This position offers a hybrid work schedule
• This position is not eligible for Visa sponsorship
• Position will be required to be on call and available for escalations. Some weekend and after hour work will be required.
• Use of personal cell phone is required.

Locations

• 1525 WT Harris Blvd, Charlotte, North Carolina 28262
• 300 S Brevard St, Charlotte, NC 28202
• 1301 Solana Blvd, Westlake, Texas 76262
• 2600 S Price Rd, Chandler, Arizona 85286
• 550 S 4th St, Minneapolis, Minnesota 55415
• 800 S Jordan Creek Pkwy, West Des Moines, IA 50266

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.

Benefits

Wells Fargo provides eligible employees with a comprehensive set of benefits, many of which are listed below. Visit Benefits - Wells Fargo Jobs for an overview of the following benefit plans and programs offered to employees.

• Health benefits
• 401(k) Plan
• Paid time off
• Disability benefits
• Life insurance, critical illness insurance, and accident insurance
• Parental leave
• Critical caregiving leave
• Discounts and savings
• Commuter benefits
• Tuition reimbursement
• Scholarships for dependent children
• Adoption reimbursement

Posting End Date:

*Job posting may come down early due to volume of applicants.

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.